Job description the concierge of a hotel, resort or other accommodation facility serves the needs of guests.he/she provides the guests with information on facilities and services, events and attractions, tours, travel routes, transportation schedules and special services.the questions a concierge has to answer vary from booking and arranging tickets, giving directions to a local festival or even recommending a doctor. key skills concierge housekeeping front office hospitality industry hotel / restaurant / hospitality functional area hotel / restaurants /travel / airlines qualification higher secondary, secondary school, vocational course, diploma about urban resort mbale this hotel is one of the few 5 star hotels in mbale, uganda offering the ultimate in luxury accommodation in mbale uganda and leisure facilities with the finest conference and business meetings. situated in an idyllic setting in mbale, the city also lies on the railway from tororo to pakwach. mount elgon, one of the highest peaks in east africa, is approximately 52 kilometres (32 mi) east of mbale, you will enjoy our olympic size swimming pool, equestrian centre, 5 star restaurants, gymnasium and all the hotel sports facilities