Conference and Events Supervisor

Company Description

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

We are seeking an enthusiastic and dedicated Conference and Events Supervisor to lead our team in creating an exceptional employee experience. If you thrive in a fast-paced, guest-centric atmosphere and possess exceptional experience and skills as conference and events supervision we invite you to bring your expertise to our hotel.


Job Description

Purpose of the Role

The Conference and Events Supervisor plays a key role in delivering exceptional service and seamless event experiences for guests at our 5-star hotel. You will oversee the preparation, setup, execution, and breakdown of conferences, meetings, banquets, and special events, ensuring all client requirements are met to the highest standard. This role involves close coordination with multiple departments and the supervision of events staff to maintain luxury service standards.

Key Responsibilities

Lead the setup, delivery, and pack-down of conferences, events, and banquets in accordance with 5-star standards and client specifications.
Supervise the conference and events service team, ensuring rostered staff are trained, supported, and meeting performance expectations.
Liaise effectively with Sales, Food & Beverage, Front Office, and Housekeeping to ensure seamless guest experience.
Act as the main point of contact for event clients on the day, handling any issues or changes promptly and professionally.
Conduct pre-event briefings and attend post-event debriefs with stakeholders for continuous improvement.
Maintain compliance with the Health and Safety at Work Act 2015, including incident reporting and hazard management.
Ensure setups adhere to safe manual handling and layout standards.
Maintain appropriate stock levels of equipment and supplies, reporting any maintenance or resupply needs.
Promote a positive, inclusive, and respectful team culture, aligned with the Hotel’s Code of Conduct and the Employment Relations Act.
Maintenance of databases of key contacts/clients.
Achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
Perform any other reasonable requests and duties as required by Hotel Management.
Work within hotel policy on hours, breaks, and remuneration, ensuring rest and meal break entitlements are honoured.

Qualifications

Desirable Qualifications

New Zealand Certificate in Hospitality or Event Management (Level 4 or above) or equivalent.
First Aid Certificate (NZQA recognised).
Understanding of AV setups and systems.
Familiarity with hotel PMS and event software (e.g., Opera, Delphi, iVvy).

Additional Information

Essential Requirements

Previous experience in an event operations or hospitality supervisory role, ideally in a luxury or 5-star hotel environment.
Sound understanding of New Zealand workplace expectations, including team leadership, guest service, and H&S responsibilities.
Confident in managing teams and interacting with diverse clients and cultures.
Physically fit and able to assist with event setups and movement of equipment.
Flexibility to work rostered shifts, including weekends and public holidays as required under the Holidays Act 2003.
Legal right to work in New Zealand (NZ Citizen, Permanent Resident, or valid Work Visa).
Impeccable attention to detail and commitment to delivering 5-star service.