Job Description
About Arrow Builders, Inc.
At Arrow Builders, we do more than build houses — we craft exceptional, design-driven homes. Since 2016, we have partnered with top architects, designers, and artisans to create custom homes that seamlessly blend craftsmanship with traditional and contemporary design.
Our success is built on our collaborative approach, attention to detail, and commitment to excellence. We’re looking for talented professionals as enthusiastic about their work as we are—people who take ownership, strive for continuous improvement, and confidently embrace challenges. Join us in building something extraordinary!
Position Summary
The Service Coordinator is responsible for the day-to-day operations of the Service Department. This position manages ongoing communication with clients, Arrow Builders’ field and office personnel, subcontractors, and consultants to address service requests, resolve issues, schedule work, facilitate invoicing and billing, and generally ensure the Service Department is functioning efficiently. The Service Coordinator receives guidance and direction from the Principals and Owners of Arrow Builders.
Primary Responsibilities
Maintain clear and consistent communication with clients regarding Service work.
Respond to requests for service work — coordinate Arrow field personnel and subcontractors to define scope of work; identify Arrow and subcontractor resources required to perform the work; schedule site visits; schedule work.
Follow up to ensure quality and client satisfaction is achieved.
Develop and track routine service programs for existing and new clients.
Initiate preparation of prime contracts, subcontracts, and subcontract change orders.
Review timecards, subcontractor invoices, and client billings to ensure accurate and efficient billing cycles.
Identify and resolve, or escalate, day-to-day service work issues.
Visit jobsites and meet face-to-face with clients on a regular basis.
Requirements
BA or BS degree.
Minimum 3 years of experience in residential construction-related field.
Understanding of, and familiarity with, construction materials and methods.
Demonstrated verbal and written communication skills.
Proven organizational and time management skills.
Ability to always manage multiple service efforts while managing workload obligations concurrently.
Proficiency with MS Office tools; a high level of computer literacy with a command of other office software including spreadsheets, word processing and database application.
Willingness to travel regularly to San Francisco, Marin, and Peninsula jobs sites and to our Sausalito office.
If you don’t meet every requirement but believe you’ll excel in this role, we still encourage you to apply. We value capability, curiosity, and potential!
Pay: $110,000.00 - $130,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Experience:
Construction: 3 years (Required)
Work Location: In person
At Arrow Builders, we do more than build houses — we craft exceptional, design-driven homes. Since 2016, we have partnered with top architects, designers, and artisans to create custom homes that seamlessly blend craftsmanship with traditional and contemporary design.
Our success is built on our collaborative approach, attention to detail, and commitment to excellence. We’re looking for talented professionals as enthusiastic about their work as we are—people who take ownership, strive for continuous improvement, and confidently embrace challenges. Join us in building something extraordinary!
Position Summary
The Service Coordinator is responsible for the day-to-day operations of the Service Department. This position manages ongoing communication with clients, Arrow Builders’ field and office personnel, subcontractors, and consultants to address service requests, resolve issues, schedule work, facilitate invoicing and billing, and generally ensure the Service Department is functioning efficiently. The Service Coordinator receives guidance and direction from the Principals and Owners of Arrow Builders.
Primary Responsibilities
Maintain clear and consistent communication with clients regarding Service work.
Respond to requests for service work — coordinate Arrow field personnel and subcontractors to define scope of work; identify Arrow and subcontractor resources required to perform the work; schedule site visits; schedule work.
Follow up to ensure quality and client satisfaction is achieved.
Develop and track routine service programs for existing and new clients.
Initiate preparation of prime contracts, subcontracts, and subcontract change orders.
Review timecards, subcontractor invoices, and client billings to ensure accurate and efficient billing cycles.
Identify and resolve, or escalate, day-to-day service work issues.
Visit jobsites and meet face-to-face with clients on a regular basis.
Requirements
BA or BS degree.
Minimum 3 years of experience in residential construction-related field.
Understanding of, and familiarity with, construction materials and methods.
Demonstrated verbal and written communication skills.
Proven organizational and time management skills.
Ability to always manage multiple service efforts while managing workload obligations concurrently.
Proficiency with MS Office tools; a high level of computer literacy with a command of other office software including spreadsheets, word processing and database application.
Willingness to travel regularly to San Francisco, Marin, and Peninsula jobs sites and to our Sausalito office.
If you don’t meet every requirement but believe you’ll excel in this role, we still encourage you to apply. We value capability, curiosity, and potential!
Pay: $110,000.00 - $130,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Experience:
Construction: 3 years (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Construction Service Coordinator position is now open for candidates interested in the Operations Executive Jobs sector. This role in Sausalito offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
