Job Description
Full job description
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Were looking for permanent, full-time Property Claims Consultant to join our CGU Broker team in either Meanjin (Brisbane),Naarm (Melbourne, Dharug Country (Parramatta), Tarndanya (Adelaide) or Boorloo (Perth). Youll be at the heart of delivering exceptional claims experiences; providing support, making informed decisions, and ensuring a smooth process for our customers. You'll start in either commercial or home claims, and be crossed skills to work in both areas. If you thrive in a fast-paced environment, love problem-solving, and want to make a real difference, this role is for you.
Youll begin with 7 weeks comprehensive, fully paid training. This is a hybrid role, with a minum of one day per week in the office, training will be conducted remotely however you may be asked to attend the office more during this time. Shifts will be Monday to Friday 8.30am - 5:00pm.
What You'll Do Deliver exceptional customer service by managing property claims with empathy Solve problems quickly by investigating details and working with suppliers to get repairs done fast Make fair decisions on claims within your authority, always putting the customer first Maintain accurate records of all interactions and ensure compliance Read and understand building and engineering reports to handle complex information confidently.
What You'll Bring Great communication skills with a friendly phone manner and clear, professional interactions Confidence using systems and technology Ability to manage time and handle multiple priorities efficiently You learn quickly and adapt to new processes with remote supervision Good problem solving skills and can work independently when needed Strong literacy and comprehension to read and understand detailed reports
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Were looking for permanent, full-time Property Claims Consultant to join our CGU Broker team in either Meanjin (Brisbane),Naarm (Melbourne, Dharug Country (Parramatta), Tarndanya (Adelaide) or Boorloo (Perth). Youll be at the heart of delivering exceptional claims experiences; providing support, making informed decisions, and ensuring a smooth process for our customers. You'll start in either commercial or home claims, and be crossed skills to work in both areas. If you thrive in a fast-paced environment, love problem-solving, and want to make a real difference, this role is for you.
Youll begin with 7 weeks comprehensive, fully paid training. This is a hybrid role, with a minum of one day per week in the office, training will be conducted remotely however you may be asked to attend the office more during this time. Shifts will be Monday to Friday 8.30am - 5:00pm.
What You'll Do Deliver exceptional customer service by managing property claims with empathy Solve problems quickly by investigating details and working with suppliers to get repairs done fast Make fair decisions on claims within your authority, always putting the customer first Maintain accurate records of all interactions and ensure compliance Read and understand building and engineering reports to handle complex information confidently.
What You'll Bring Great communication skills with a friendly phone manner and clear, professional interactions Confidence using systems and technology Ability to manage time and handle multiple priorities efficiently You learn quickly and adapt to new processes with remote supervision Good problem solving skills and can work independently when needed Strong literacy and comprehension to read and understand detailed reports
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Consultant, Commercial Claims position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.