Job Description
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This position is remote and based in San Antonio, TX. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.
Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.
Your day to day
Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software.
Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction.
Schedule And Conduct Specialized Visits
De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement
Incident reports to record physical damage and potential health concerns
Construction visits to deliver real-time data regarding building progress
Guest satisfaction focused visits to increase hotel performance
Participate in any assigned projects
Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion.
Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.
What We Need From You
Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.
Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.
Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience. Required to use consultative and persuasive communication skills to effectively implement programs or resolve compliance issues with hotel owners/operators.
Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.).
Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost.
Demonstrate strong problem solving and time management skills.
Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised.
Knowledge and understanding of quality standards and hotel operations or similar environment preferred.
Attention to detail and ability to manage multiple tasks required.
Travel - 100%
Location – This job is primarily remote. The selected candidate should reside in or near San Antonio, Texas.
The salary range for this role is $46,226.00 to $73,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important Information
• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, ****** orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
This position is remote and based in San Antonio, TX. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.
Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.
Your day to day
Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software.
Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction.
Schedule And Conduct Specialized Visits
De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement
Incident reports to record physical damage and potential health concerns
Construction visits to deliver real-time data regarding building progress
Guest satisfaction focused visits to increase hotel performance
Participate in any assigned projects
Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion.
Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.
What We Need From You
Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.
Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.
Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience. Required to use consultative and persuasive communication skills to effectively implement programs or resolve compliance issues with hotel owners/operators.
Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.).
Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost.
Demonstrate strong problem solving and time management skills.
Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised.
Knowledge and understanding of quality standards and hotel operations or similar environment preferred.
Attention to detail and ability to manage multiple tasks required.
Travel - 100%
Location – This job is primarily remote. The selected candidate should reside in or near San Antonio, Texas.
The salary range for this role is $46,226.00 to $73,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important Information
• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, ****** orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
💡 Quick Summary
Seeking a career-building opportunity? The Consultant Quality (Remote in San Antonio, TX) position is now open for candidates interested in the Remote Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.