Job Description
Job Description
AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative, with experience in the Insurance industry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex insurance disputes.
The role involves making decisions as part of a Panel in accordance with the relevant Rules. Each Panel is comprised of an independent Ombudsman, a Consumer Representative and an Industry Representative of the relevant discipline.
The AFCA Board will periodically make appointments of both Consumer and Industry Representatives in response to business needs and objectives. These appointments are casual, and the time commitment required of successful candidates will be based on workflow needs and decision-making requirements for AFCA disputes. The term of each sessional appointment is 3 years and may be renewed.
Typically, in this role you will:
Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines
Read relevant dispute files and take an independent view based upon your experience and knowledge
Contribute to the decision-making process and drafting of determinations
Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies
Qualifications
To be successful in this role, you’ll come equipped with:
Extensive experience in the insurance sector with a track record of significant achievements in your profession
Knowledge of issues and laws pertaining to the financial services industry or its consumers and to External Dispute Resolution schemes
Capacity to act independently, objectively and experience as a decision maker
Ability to effectively communicate and write clearly and accessibly
Strong analytical and problem-solving skills that will allow you to get to the heart of complex disputes in order to achieve outcomes in a timely and fair mannerAdditional Information
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, ****** orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.
AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative, with experience in the Insurance industry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex insurance disputes.
The role involves making decisions as part of a Panel in accordance with the relevant Rules. Each Panel is comprised of an independent Ombudsman, a Consumer Representative and an Industry Representative of the relevant discipline.
The AFCA Board will periodically make appointments of both Consumer and Industry Representatives in response to business needs and objectives. These appointments are casual, and the time commitment required of successful candidates will be based on workflow needs and decision-making requirements for AFCA disputes. The term of each sessional appointment is 3 years and may be renewed.
Typically, in this role you will:
Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines
Read relevant dispute files and take an independent view based upon your experience and knowledge
Contribute to the decision-making process and drafting of determinations
Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies
Qualifications
To be successful in this role, you’ll come equipped with:
Extensive experience in the insurance sector with a track record of significant achievements in your profession
Knowledge of issues and laws pertaining to the financial services industry or its consumers and to External Dispute Resolution schemes
Capacity to act independently, objectively and experience as a decision maker
Ability to effectively communicate and write clearly and accessibly
Strong analytical and problem-solving skills that will allow you to get to the heart of complex disputes in order to achieve outcomes in a timely and fair mannerAdditional Information
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, ****** orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.
💡 Quick Summary
Seeking a career-building opportunity? The Consumer Panel Member - Insurance position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.