Job Description
Position Title: Contract Biller Specialist
Department: Administration
FLSA Status: Non-Exempt
Company Overview
Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 10 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.
Position Summary
Create, modifies and/or maintains contract setup for assigned portfolio of customers. Responsible for accurate and on time billing. Completes billing health checks to proactively identify and resolve issues and determine root cause of problems encountered by billing and contract administration. Is engaged on all customer billing and contracts for assigned portfolio, including bundled lease and service by financial partners. Provides a high level of customer service to internal and external customers by demonstrating prompt and accurate attention to issues, requests and assists in resolving internal and external customer complaints for billing/invoicing. Works with collections team on customer disputes as required.
Essential Functions and Responsibilities
Contract Billing for Grade 1 & 2 Contracts, to include:
Base Billing
Usage Billing
Meter entry, audits and editing
Maintain expiration dates
Contract revisions for continued adjustments
Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future
errors
Provide meter information to our Partners based on customer assignments
Assist with general billing inquires and escalations – Email and Phone Queue
Attend Internal Company Rollout for new customers
Contract record setup in ERP for accounts within assigned portfolio
Create custom invoice templates for back-up of ERP system generated invoice using the Contract Invoice FlexTool
Work with banks on custom bundled allocations, meter entry and invoice corrections
Publish Account Profile with billing specific processes for Grade 2 contracts
Contract Terminations
Monitor and correct bank invoice discrepancies
Monitor aged-bundled lease and service invoices, correct as necessary and/or engage sales for assistance
Manage Credit Carry Forward (CCF)and Underage contracts by auditing and correcting as necessary and application of CCFs as contractually stated or approved by management
Partner with AR Team to apply Supply Allotment credits on appropriate invoices
Complete and obtain approval for all credits $1000 and greater before processing
Manage ZenDesk queue on rotation basis and complete assigned tasks
Update ACP as necessary
Monitor Meter Health Report and escalate as needed
Assist in creation and review of all contract billing processes and procedures
Standards of Performance
Standards of performance may vary based on workload and company changes.
Currently they are:
7-day tolerance of billing due dates
Billing inquires responded to within 24 hours of receipt
Prompt set up of new customer contracts
Contract revisions or adjustment completed before next billing date
Achieve or Exceed Monthly KPIs
Qualifications and Experience
High Diploma or GED, some college preferred or 2 years equivalent job experience.
Ability to work in a team setting
General Office skills, including typing, phone use and Microsoft Suite
Intermediate to Advanced MS Excel Skills and MS Access skills desired
Attention to detail and record keeping skills
Investigation and Problem-Solving skills
Customer Service and communication skills
Works independently with general supervision.
May influence others within the job area through explanation of facts, policies, and practices.
Adhere to documented meeting etiquette practices
Supervisory Responsibilities
This position has no supervisory responsibilities
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
Sit, stand, kneel, walk and reach
Be able to lift, push, pull and/or move up to 20 pounds
Hear well enough to communicate with others
Read a computer screen and written material
Write, type, and use phone system
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment
Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate. May need to work remotely as needed.
Benefits
Medical / Dental / Vision and 401K
To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills
Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
Department: Administration
FLSA Status: Non-Exempt
Company Overview
Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 10 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.
Position Summary
Create, modifies and/or maintains contract setup for assigned portfolio of customers. Responsible for accurate and on time billing. Completes billing health checks to proactively identify and resolve issues and determine root cause of problems encountered by billing and contract administration. Is engaged on all customer billing and contracts for assigned portfolio, including bundled lease and service by financial partners. Provides a high level of customer service to internal and external customers by demonstrating prompt and accurate attention to issues, requests and assists in resolving internal and external customer complaints for billing/invoicing. Works with collections team on customer disputes as required.
Essential Functions and Responsibilities
Contract Billing for Grade 1 & 2 Contracts, to include:
Base Billing
Usage Billing
Meter entry, audits and editing
Maintain expiration dates
Contract revisions for continued adjustments
Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future
errors
Provide meter information to our Partners based on customer assignments
Assist with general billing inquires and escalations – Email and Phone Queue
Attend Internal Company Rollout for new customers
Contract record setup in ERP for accounts within assigned portfolio
Create custom invoice templates for back-up of ERP system generated invoice using the Contract Invoice FlexTool
Work with banks on custom bundled allocations, meter entry and invoice corrections
Publish Account Profile with billing specific processes for Grade 2 contracts
Contract Terminations
Monitor and correct bank invoice discrepancies
Monitor aged-bundled lease and service invoices, correct as necessary and/or engage sales for assistance
Manage Credit Carry Forward (CCF)and Underage contracts by auditing and correcting as necessary and application of CCFs as contractually stated or approved by management
Partner with AR Team to apply Supply Allotment credits on appropriate invoices
Complete and obtain approval for all credits $1000 and greater before processing
Manage ZenDesk queue on rotation basis and complete assigned tasks
Update ACP as necessary
Monitor Meter Health Report and escalate as needed
Assist in creation and review of all contract billing processes and procedures
Standards of Performance
Standards of performance may vary based on workload and company changes.
Currently they are:
7-day tolerance of billing due dates
Billing inquires responded to within 24 hours of receipt
Prompt set up of new customer contracts
Contract revisions or adjustment completed before next billing date
Achieve or Exceed Monthly KPIs
Qualifications and Experience
High Diploma or GED, some college preferred or 2 years equivalent job experience.
Ability to work in a team setting
General Office skills, including typing, phone use and Microsoft Suite
Intermediate to Advanced MS Excel Skills and MS Access skills desired
Attention to detail and record keeping skills
Investigation and Problem-Solving skills
Customer Service and communication skills
Works independently with general supervision.
May influence others within the job area through explanation of facts, policies, and practices.
Adhere to documented meeting etiquette practices
Supervisory Responsibilities
This position has no supervisory responsibilities
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
Sit, stand, kneel, walk and reach
Be able to lift, push, pull and/or move up to 20 pounds
Hear well enough to communicate with others
Read a computer screen and written material
Write, type, and use phone system
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment
Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate. May need to work remotely as needed.
Benefits
Medical / Dental / Vision and 401K
To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills
Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
💡 Quick Summary
Seeking a career-building opportunity? The Contract Billing Specialist- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
