Contract Coordinator (Contracting COE)

Shift : US working hours (EST) – 6:30 PM to 3:30 AM (IST)

Location: Thane

Work Mode: Hybrid

Principal Duties/Responsibilities
• Manage the team’s intake process and shared mailbox and assign tasks to the appropriate members of the Contracting COE based on workload and expertise.
• Collaborate closely with the Contracting COE team to ensure smooth and timely processing of contracts.
• File fully executed contracts correctly in the contract repository, ensuring accurate mapping to client structures (e.g., parent vs. subsidiary relationships) and consistent tagging
• Provide regular updates and detailed reports to COE leads keeping trackers up to date and well organized
• Address any questions or concerns from the business received in the shared mailbox promptly and professionally.
• Promote and implement best practices in the contracting process using the Contract Lifecycle Management System (CLMS).
• Ensure that all required details are accurately tracked and documented.
• Support day-to-day administrative activities, including formatting documents, saving files, and preparing materials for review
• Strong Collaboration with Sales Operations, Contracting COE, and Legal Team
• Ability to learn contracting processes quickly, ask the right questions, and follow structured workflows with minimal oversight
• Sound judgment in navigating client hierarchies, contract types, and intake prioritization

Skills Required:
• An ability to organize, maintain and manage a process
• Strong project management and analytical skills with ability to successfully communicate across multiple stakeholder groups
• Ability to problem-solve and be a creative thinker
• Ability to collaborate with teams across WTW segments, functions and geographies.
• High level of business acumen
• Ability to influence key stakeholders at all levels of the organization
• Team-oriented and collaborative
• Broad understanding of WTW capabilities and expertise
• Legal, Contracting, RFP and/or assessment experience is a plus

Tools & Technical Knowledge
• Experience with Contract Lifecycle Management (CLM) tools such as Siebel, Oracle, DocuSign CLM, etc. (Preferred)
• Proficiency in Microsoft Office, especially Word, Excel, and Outlook, is essential for document handling and communication. (Must-Have)
• A basic understanding of contract types like MSAs and NDAs, and client structures (e.g., parent vs. subsidiary), is required. (Must-Have)
• Familiarity with task management tools necessary to handle contract intake and assignments. (Preferred)
• The ability to collaborate using tools like Microsoft Teams or SharePoint is important for cross-functional coordination.
• A basic awareness of compliance topics such as GDPR or SOX is beneficial in understanding legal considerations. (Good-to-Have)

Competencies
• Strong communication skills – ability to convey research insights clearly and persuasively.
• Attention to detail – ensures accuracy and consistency in all content.
• Proactive mindset – takes initiative in identifying trends and proposing solutions.
• Team-oriented – fosters collaboration and knowledge sharing across departments.
• Excellent time management – prioritizes tasks effectively to deliver results on schedule.

Qualifications

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