Control Center Executive

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesService Desk analyst - Provide technical support and advice to IT users. Help resolve customers' technical problems via email, phone & web platformIf you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. ResponsibilitiesResponds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to Answers inbound callsAttempts first call resolution Performs basic troubleshooting Routes calls to appropriate department / next level teamsManages day-to-day Incident and Service requests Provides ticket status to customers as needed Performs outbound call campaigns Responsible to manage the Service Desk email box and assign emails to appropriate department Handles other administrative tasks as requested by line manager Required Technical and Professional Expertise0 - 1 year of previous experience in a customer support or administration function preferred Strong computer skills and good levels of competence various business applications desirable Preferred Technical and Professional ExpertiseExcellent English language Skills are a must Strong customer focus Ability to work accurately and meet deadlines Attention to detail and accuracy while being able to maintain higher workload Professional and articulate Effective communicator; able to liaise with confidence with both the internal and external parties Flexible Reliable