Job Description
To coordinate the development and implementation of the Division's comprehensive training and development strategies. To ensure the appropriate fiscal, human and physical resources are in place to effect staff development and training delivery support.
Major Responsibilities:
Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Identifies, develops and conducts training needs assessments using assessment methodologies. Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.
Supervises project teams that initiate, develop and implement policies / programs and City wide initiatives. Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.
Leads, coordinates, and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions. Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.
Participates as a member of the management team in leading the Division through strategic training and development initiatives that promote a high level of organizational effectiveness and establishes an ongoing training path for future years.
Prepares reports for managers and the director, making recommendations on changes in operational processes, including appropriate staffing levels and resource allocation.
Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
Ensures high quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
Makes recommendations to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
Develops and ensures appropriate information and communication strategies and/or dissemination briefings to Senior Management.
Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
Coordinates the development and delivery of training based on corporation strategic direction and Divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.
Research, evaluate and identify potential training providers.
Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
Deliver, implement, facilitate, and evaluate training and development programs with the use of divisional and packaged software.
Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
Identifies, develops and implements communication and promotional strategies and material to support Divisional initiatives and staff training and development.
Coordinates the development and distribution of documentation and maintain training information on the website.
Key Qualifications:
Post-secondary degree or diploma in human resources or a field relevant to training and development, adult training/education or equivalent combination of education and experience.
Considerable experience in an HR Environment developing, facilitating and conducting training related to Leadership Development, Succession Management, new employee onboarding, and program specific training.
Considerable experience identifying training needs and conducting research to develop training programs, including but not limited to leadership development and onboarding.
Considerable experience designing, producing and evaluating training and training materials for a variety of learners in both traditional and online formats. Knowledge of e-learning software such as Articulate Storyline and Adobe suite to facilitate material development.
Experience leading workgroups and/or supervising in a unionized environment.
Knowledge of adult education principles and practices and training and evaluation methodologies.
Knowledge of management/supervisory and business best practices.
Knowledge of organizational effectiveness principles and how they relate to divisional training and development initiatives.
Knowledge of Public Health and relevant legislation, corporate policies and Divisional philosophies.
Knowledge of applicable collective agreements and legislation in the areas of Accessibility, Human Rights, Employment, and Occupational Health and Safety.
Ability to learn new IT systems (e.g. e-learning management, electronic tracking systems, etc.) to support the development, implementation, and tracking of training.
Ability to prepare reports and presentation materials using Microsoft Office Suite including, Word, Excel, and PowerPoint.
Ability to provide training occasionally on evenings and weekends and to travel to different work locations when required.
Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and internal/external service providers.
Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.
Well-developed organizational skills and the ability to handle multiple projects simultaneously to meet established deadlines.
Superior oral and written communication skills with the ability to interact with employees, divisional and corporate staff, and senior management.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
Major Responsibilities:
Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Identifies, develops and conducts training needs assessments using assessment methodologies. Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.
Supervises project teams that initiate, develop and implement policies / programs and City wide initiatives. Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.
Leads, coordinates, and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions. Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.
Participates as a member of the management team in leading the Division through strategic training and development initiatives that promote a high level of organizational effectiveness and establishes an ongoing training path for future years.
Prepares reports for managers and the director, making recommendations on changes in operational processes, including appropriate staffing levels and resource allocation.
Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
Ensures high quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
Makes recommendations to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
Develops and ensures appropriate information and communication strategies and/or dissemination briefings to Senior Management.
Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
Coordinates the development and delivery of training based on corporation strategic direction and Divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.
Research, evaluate and identify potential training providers.
Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
Deliver, implement, facilitate, and evaluate training and development programs with the use of divisional and packaged software.
Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
Identifies, develops and implements communication and promotional strategies and material to support Divisional initiatives and staff training and development.
Coordinates the development and distribution of documentation and maintain training information on the website.
Key Qualifications:
Post-secondary degree or diploma in human resources or a field relevant to training and development, adult training/education or equivalent combination of education and experience.
Considerable experience in an HR Environment developing, facilitating and conducting training related to Leadership Development, Succession Management, new employee onboarding, and program specific training.
Considerable experience identifying training needs and conducting research to develop training programs, including but not limited to leadership development and onboarding.
Considerable experience designing, producing and evaluating training and training materials for a variety of learners in both traditional and online formats. Knowledge of e-learning software such as Articulate Storyline and Adobe suite to facilitate material development.
Experience leading workgroups and/or supervising in a unionized environment.
Knowledge of adult education principles and practices and training and evaluation methodologies.
Knowledge of management/supervisory and business best practices.
Knowledge of organizational effectiveness principles and how they relate to divisional training and development initiatives.
Knowledge of Public Health and relevant legislation, corporate policies and Divisional philosophies.
Knowledge of applicable collective agreements and legislation in the areas of Accessibility, Human Rights, Employment, and Occupational Health and Safety.
Ability to learn new IT systems (e.g. e-learning management, electronic tracking systems, etc.) to support the development, implementation, and tracking of training.
Ability to prepare reports and presentation materials using Microsoft Office Suite including, Word, Excel, and PowerPoint.
Ability to provide training occasionally on evenings and weekends and to travel to different work locations when required.
Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and internal/external service providers.
Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.
Well-developed organizational skills and the ability to handle multiple projects simultaneously to meet established deadlines.
Superior oral and written communication skills with the ability to interact with employees, divisional and corporate staff, and senior management.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
💡 Quick Summary
Seeking a career-building opportunity? The COORDINATOR TRAINING & DEVELOPMENT position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
