Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Provides counselling services for TELUS Health Employee Assistance Program (EAP)
Responsibilities:
Provide short-term counselling to a diverse set of clients dealing with various personal issues that may or may not be work-related
Evaluate client needs and work with them to set objectives and develop a strategy to achieve them, within the terms and conditions of the client’s EAP
Provide excellent clinical services and embrace TELUS Health's culture of continuous learning
Manage the administrative requirements as dictated by TELUS Health clinical models.
Succeeding as an EAP Counsellor will require the following core qualifications and skills:
Degree in Counselling, Psychology, or Social Work
Professional College membership or registration with a mental health association
Minimum five (5) years post-graduate counselling experience with multiple populations
Ability to set short term objectives and use a solution focused approach
Ability to clinically manage high-risk cases, including clients who are a threat to self or others
Able to work with individuals, couples and families and good knowledge of community resources
Excellent time-management skills with the ability to handle a large volume of clients
Excellent verbal and written communication skills
Must be flexible to work days and evening shifts
EAP industry experience is an asset
Exceptional customer service focus, high professionalism and adherence to ethical principles of conduct
Basic knowledge of computer systems is an asset
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Provides counselling services for TELUS Health Employee Assistance Program (EAP)
Responsibilities:
Provide short-term counselling to a diverse set of clients dealing with various personal issues that may or may not be work-related
Evaluate client needs and work with them to set objectives and develop a strategy to achieve them, within the terms and conditions of the client’s EAP
Provide excellent clinical services and embrace TELUS Health's culture of continuous learning
Manage the administrative requirements as dictated by TELUS Health clinical models.
Succeeding as an EAP Counsellor will require the following core qualifications and skills:
Degree in Counselling, Psychology, or Social Work
Professional College membership or registration with a mental health association
Minimum five (5) years post-graduate counselling experience with multiple populations
Ability to set short term objectives and use a solution focused approach
Ability to clinically manage high-risk cases, including clients who are a threat to self or others
Able to work with individuals, couples and families and good knowledge of community resources
Excellent time-management skills with the ability to handle a large volume of clients
Excellent verbal and written communication skills
Must be flexible to work days and evening shifts
EAP industry experience is an asset
Exceptional customer service focus, high professionalism and adherence to ethical principles of conduct
Basic knowledge of computer systems is an asset
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
💡 Quick Summary
Seeking a career-building opportunity? The Counsellor position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
