Job Description
The ROLE
As a Counter Manager, you’ll be the driving force behind your counter’s performance — leading your team to deliver inspiring, tailored service while building long-term customer loyalty.
You’ll combine commercial leadership with hands-on beauty expertise, creating an environment where customers feel seen, supported, and excited to return.
We have several Counter Manager Opportunities at locations such as Hay Street Mall, Carousel and Claremont Quarter.
What YOUR DAY LOOKS LIKE
Lead, coach and motivate a team to deliver results and exceptional service
Bring luxury beauty to life through product expertise, demonstrations and storytelling
Drive counter performance through sales strategy, clienteling and KPI accountability
Build and grow a loyal base of returning clients through genuine connection
Create unforgettable customer experiences — every interaction, every time
Maintain counter presentation standards in line with premium brand expectations
What YOU'LL NEED TO THRIVE
Proven experience as a Counter Manager / Senior Beauty Consultant / Team Leader (beauty or luxury retail)
A strong service mindset with a passion for customer experience
Confidence leading a team and driving performance through coaching
Experience in consultative selling, treatments or makeup application (highly regarded)
Ability to thrive in a fast-paced environment where no two days are the same
Flexibility to work retail hours including late nights and weekends
Passion for representing David Jones and world-class brands (e.g. Chanel, Dior, La Mer)
Beauty Therapy / Makeup Artistry qualifications are desirable but not essential for all counters.
Why WORK FOR US?
Competitive salary package + incentives
Generous staff discounts across David Jones
Ongoing training & development with global luxury brands
A supportive, inclusive and flexible culture
Clear pathways for growth within Australia’s most iconic retailer
Work with a business committed to sustainability and responsible retail practices
A WORK180 endorsed employer — supporting workplace flexibility, inclusion and wellbeing
OUR RECRUITMENT PROCESS
Quick Apply: Submit your CV + a few key questions
Chat Interview (20–25 mins): Share your experience and values alignment
Video Interview: A short video question to showcase your personality
Face-to-Face Meet: Meet the hiring leader and explore team fit
ABOUT DAVID JONES
Since 1838, David Jones has been Australia’s destination for fashion, lifestyle and luxury — delivering experiences Like No Other. Today, our purpose remains clear: to inspire customers through service, innovation and a thriving workplace culture.
We’re proud to be an equal opportunity employer and are committed to inclusion and belonging. If you have any support or access requirements, please let us know during your application so we can assist you throughout the recruitment process.
As a Counter Manager, you’ll be the driving force behind your counter’s performance — leading your team to deliver inspiring, tailored service while building long-term customer loyalty.
You’ll combine commercial leadership with hands-on beauty expertise, creating an environment where customers feel seen, supported, and excited to return.
We have several Counter Manager Opportunities at locations such as Hay Street Mall, Carousel and Claremont Quarter.
What YOUR DAY LOOKS LIKE
Lead, coach and motivate a team to deliver results and exceptional service
Bring luxury beauty to life through product expertise, demonstrations and storytelling
Drive counter performance through sales strategy, clienteling and KPI accountability
Build and grow a loyal base of returning clients through genuine connection
Create unforgettable customer experiences — every interaction, every time
Maintain counter presentation standards in line with premium brand expectations
What YOU'LL NEED TO THRIVE
Proven experience as a Counter Manager / Senior Beauty Consultant / Team Leader (beauty or luxury retail)
A strong service mindset with a passion for customer experience
Confidence leading a team and driving performance through coaching
Experience in consultative selling, treatments or makeup application (highly regarded)
Ability to thrive in a fast-paced environment where no two days are the same
Flexibility to work retail hours including late nights and weekends
Passion for representing David Jones and world-class brands (e.g. Chanel, Dior, La Mer)
Beauty Therapy / Makeup Artistry qualifications are desirable but not essential for all counters.
Why WORK FOR US?
Competitive salary package + incentives
Generous staff discounts across David Jones
Ongoing training & development with global luxury brands
A supportive, inclusive and flexible culture
Clear pathways for growth within Australia’s most iconic retailer
Work with a business committed to sustainability and responsible retail practices
A WORK180 endorsed employer — supporting workplace flexibility, inclusion and wellbeing
OUR RECRUITMENT PROCESS
Quick Apply: Submit your CV + a few key questions
Chat Interview (20–25 mins): Share your experience and values alignment
Video Interview: A short video question to showcase your personality
Face-to-Face Meet: Meet the hiring leader and explore team fit
ABOUT DAVID JONES
Since 1838, David Jones has been Australia’s destination for fashion, lifestyle and luxury — delivering experiences Like No Other. Today, our purpose remains clear: to inspire customers through service, innovation and a thriving workplace culture.
We’re proud to be an equal opportunity employer and are committed to inclusion and belonging. If you have any support or access requirements, please let us know during your application so we can assist you throughout the recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Counter Manager Opportunities | Perth position is now open for candidates interested in the Customer Care sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
