Job Description
The Role:
Manage a portfolio of third party credit hire claims within the Recoveries & Settlements Department, whilst achieving cost effective and quality claims outcomes through robust relationships with team members, internal and external service providers.
Position Accountabilities
End to End management of a portfolio of credit hire files.
Assess liability and settlement outcomes.
Support third parties through their claims journey.
Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations.
Manage relationships with our panel of legal suppliers.
Follow settlements methodology ensuring company procedures and relevant legislation is adhered to.
Application of Insurance Contracts Act, General Insurance Code of Practice, and other regulatory frameworks.
Qualifications and Experience
Experience in managing complex motor insurance or credit hire claims, including exposure to civil litigation, is highly desirable.
Demonstrated ability to work autonomously along with proven innovation and solution-based problem-solving skills.
Strong decision-making skills with a proven record of achieving desired cost and service outcomes.
Clear ability to maintain strong relationships with internal and external stakeholders.
Highly developed written and verbal communication skills.
Strong attention to detail.
About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Our perks
Location – This role is based at our North Lakes Office, we offer free onsite parking and the office is also close to public transport.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our
Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
End to End management of a portfolio of credit hire files.
Assess liability and settlement outcomes.
Support third parties through their claims journey.
Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations.
Manage relationships with our panel of legal suppliers.
Follow settlements methodology ensuring company procedures and relevant legislation is adhered to.
Application of Insurance Contracts Act, General Insurance Code of Practice, and other regulatory frameworks.
Manage a portfolio of third party credit hire claims within the Recoveries & Settlements Department, whilst achieving cost effective and quality claims outcomes through robust relationships with team members, internal and external service providers.
Manage a portfolio of third party credit hire claims within the Recoveries & Settlements Department, whilst achieving cost effective and quality claims outcomes through robust relationships with team members, internal and external service providers.
Position Accountabilities
End to End management of a portfolio of credit hire files.
Assess liability and settlement outcomes.
Support third parties through their claims journey.
Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations.
Manage relationships with our panel of legal suppliers.
Follow settlements methodology ensuring company procedures and relevant legislation is adhered to.
Application of Insurance Contracts Act, General Insurance Code of Practice, and other regulatory frameworks.
Qualifications and Experience
Experience in managing complex motor insurance or credit hire claims, including exposure to civil litigation, is highly desirable.
Demonstrated ability to work autonomously along with proven innovation and solution-based problem-solving skills.
Strong decision-making skills with a proven record of achieving desired cost and service outcomes.
Clear ability to maintain strong relationships with internal and external stakeholders.
Highly developed written and verbal communication skills.
Strong attention to detail.
About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Our perks
Location – This role is based at our North Lakes Office, we offer free onsite parking and the office is also close to public transport.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our
Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
End to End management of a portfolio of credit hire files.
Assess liability and settlement outcomes.
Support third parties through their claims journey.
Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations.
Manage relationships with our panel of legal suppliers.
Follow settlements methodology ensuring company procedures and relevant legislation is adhered to.
Application of Insurance Contracts Act, General Insurance Code of Practice, and other regulatory frameworks.
Manage a portfolio of third party credit hire claims within the Recoveries & Settlements Department, whilst achieving cost effective and quality claims outcomes through robust relationships with team members, internal and external service providers.
💡 Quick Summary
Seeking a career-building opportunity? The Credit Hire Senior Claims Consultant position is now open for candidates interested in the Insurance sector. This role in North Lakes offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.