CRM Architect (Salesforce)

CRM Architect (Salesforce)

Onsite role in New York, NY

Full time role

Job Overview:

Key Responsibilities in CRM

CRM System Design & Architecture:

· Lead the architectural design, development, and deployment of CRM solutions tailored to the business requirements.

· Provide a high-level architecture vision for CRM projects, ensuring integration with other enterprise systems and alignment with business goals.

· Ensure that the CRM platform architecture supports scalability, security, and performance requirements.

Stakeholder Collaboration:

· Work closely with business stakeholders to understand their needs, translating business requirements into technical CRM solutions.

· Serve as the point of contact for leadership, understanding strategic initiatives and aligning the CRM architecture to support them.

Solution Implementation:

· Oversee the end-to-end implementation of CRM solutions, including customization, integration, data migration, and user training.

· Work with cross-functional teams to implement best practices, data models, and ensure the successful integration of CRM systems with other enterprise solutions (ERP, marketing automation, etc.).

Customization & Configuration:

· Architect complex CRM customizations, including workflows, dashboards, reports, and user interfaces, ensuring they align with business processes.

· Design and implement data integration strategies to sync CRM data with other systems.

· Performance Optimization & Continuous Improvement:

· Identify opportunities for process improvements and system optimizations to increase CRM system performance.

· Monitor CRM performance and work to resolve any system issues, providing ongoing maintenance and enhancements.

Leadership & Mentoring:

· Lead and mentor a team of CRM developers, administrators, and analysts.

· Provide guidance on best practices, new CRM technologies, and methodologies.

Change Management & Training:

· Facilitate the change management process, ensuring proper user adoption and smooth transition to new CRM tools and updates.

· Design and deliver CRM training programs to end-users, helping teams maximize CRM functionalities.

Experience:

· Strong experience in CRM system architecture and design.

· Strong hands-on experience with major CRM platforms (e.g., Salesforce, Oracle, or others).

· Experience in designing and implementing CRM integrations, both inbound and outbound, with other enterprise systems (ERP, marketing automation, customer service platforms, etc.).

· Proven track record in architecting scalable and efficient CRM solutions in large, complex environments.

Skills:

· Strong knowledge of CRM best practices, methodologies, and tools.

· Expertise in CRM data modeling, data integration, and APIs.

· Strong understanding of cloud technologies and SaaS CRM solutions.

· Familiarity with Agile methodologies and project management practices.

· Proficiency in CRM customization, configuration, and troubleshooting.

· Knowledge of data privacy and security regulations (e.g., GDPR, CCPA) as they pertain to CRM systems.

· Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Regards

Rakesh Singh

Technical Recruiter

Office no : 60+-244-+435 Ext - 2473

Direct : 60+-857-82+0

rakesh.si@nityo.com