Job Description
The CRM Executive will focus on establishing business relationships with clients along with concern handling and maintaining availability on all channels of communication during working hours.
Responsibilities
• Establishing business relations with client serving as single point of contact for all arising concerns
• Engaging clients via phone/ whatsapp and email for seamless communication
• Taking ownership of client's concern and providing end to end solution along with follow up to keep a check on the resolution given
• Initiating fresh calls on assigned clientele on a daily basis, as per the assigned target
• Serving as sales support for renewal of all contracts assigned, basis monthly inflow
• Customer Satisfaction being the most important aspect of the overall performance and has to be kept intact
• Coordinate closely with other back room departments for seamless functionalities.Roles and Responsibilities
Qualifications
• Experience as a customer support special or similar CS role.
• Graduation is a must.
• Familiarity with any CRM software is a plus
Responsibilities
• Establishing business relations with client serving as single point of contact for all arising concerns
• Engaging clients via phone/ whatsapp and email for seamless communication
• Taking ownership of client's concern and providing end to end solution along with follow up to keep a check on the resolution given
• Initiating fresh calls on assigned clientele on a daily basis, as per the assigned target
• Serving as sales support for renewal of all contracts assigned, basis monthly inflow
• Customer Satisfaction being the most important aspect of the overall performance and has to be kept intact
• Coordinate closely with other back room departments for seamless functionalities.Roles and Responsibilities
Qualifications
• Experience as a customer support special or similar CS role.
• Graduation is a must.
• Familiarity with any CRM software is a plus
💡 Quick Summary
Seeking a career-building opportunity? The CRM Executive| candidates only position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
