Job Description
ASTRA HR NEXUS SOLUTIONS is hiring for a rapidly growing Jewellery Organization based in Jaipur, Rajasthan to expand its dynamic team. If you have relevant industry experience, this could be your next big move!
Location: Sitapura Industrial Area - Jaipur, Rajasthan
Experience: 2–6 Years (Jewellery industry experience mandatory)
Key Responsibilities:
• Manage and maintain customer database with accuracy and regular updates
• Handle customer queries, follow-ups, and post-sale engagement
• Execute customer retention strategies and loyalty programs
• Coordinate with sales team for lead tracking and conversion support
• Maintain CRM software and generate periodic reports (sales funnel, repeat customers, etc.)
• Ensure high levels of customer satisfaction and relationship management
• Support festive campaigns, promotions, and client outreach activities
• Lead and manage CRM strategy to enhance customer lifecycle and retention
• Design and implement loyalty programs, engagement campaigns, and customer segmentation
• Analyze customer data to identify trends, repeat buying patterns, and upselling opportunities
• Oversee CRM system implementation, optimization, and reporting dashboards
• Collaborate with sales, marketing, and store teams to improve customer experience
• Drive customer feedback mechanisms and service quality improvements
Key Skills Required:
• Strong analytical and strategic thinking ability
• Expertise in CRM tools, data analysis, and reporting
• Proven experience in customer retention and engagement strategies
• Leadership and team management skills
• Deep understanding of jewellery retail customer lifecycle
Kindly fill out the application form and attach your updated resume to get connected. Our team will reach out to discuss the opportunity in detail - https://lnkd.in/g6ZWMug6
Pay: ₹20,000.00 - ₹60,000.00 per month
Benefits:
• Health insurance
• Leave encashment
• Provident Fund
Work Location: In person
Location: Sitapura Industrial Area - Jaipur, Rajasthan
Experience: 2–6 Years (Jewellery industry experience mandatory)
Key Responsibilities:
• Manage and maintain customer database with accuracy and regular updates
• Handle customer queries, follow-ups, and post-sale engagement
• Execute customer retention strategies and loyalty programs
• Coordinate with sales team for lead tracking and conversion support
• Maintain CRM software and generate periodic reports (sales funnel, repeat customers, etc.)
• Ensure high levels of customer satisfaction and relationship management
• Support festive campaigns, promotions, and client outreach activities
• Lead and manage CRM strategy to enhance customer lifecycle and retention
• Design and implement loyalty programs, engagement campaigns, and customer segmentation
• Analyze customer data to identify trends, repeat buying patterns, and upselling opportunities
• Oversee CRM system implementation, optimization, and reporting dashboards
• Collaborate with sales, marketing, and store teams to improve customer experience
• Drive customer feedback mechanisms and service quality improvements
Key Skills Required:
• Strong analytical and strategic thinking ability
• Expertise in CRM tools, data analysis, and reporting
• Proven experience in customer retention and engagement strategies
• Leadership and team management skills
• Deep understanding of jewellery retail customer lifecycle
Kindly fill out the application form and attach your updated resume to get connected. Our team will reach out to discuss the opportunity in detail - https://lnkd.in/g6ZWMug6
Pay: ₹20,000.00 - ₹60,000.00 per month
Benefits:
• Health insurance
• Leave encashment
• Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The CRM Executive / Manager position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
