Job Description
Full job description
James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
For more information, visit www.jameshardie.com.
Summary
Make your dream career a reality. It’s possible!
Remote from your home office
As a Customer Account Representative and member of Customer Operations, you are part of a fast-paced, critical thinking, and high-pressure environment. Our representatives are always on top of their game and keep our “BUILD” Customer Service Philosophy at the forefront of their work. You are constantly providing support to our customer base, Sales team, all facets of Supply Chain and other departments within the organization. You are the face of James Hardie, on the front lines for our customers and the organization, requiring you to apply basic technical knowledge while effectively leveraging available resources and prioritizing issues.
What You’ll Do:
Issue resolution via phone and email, order entry, as well as providing status updates from when an order is placed to when it is delivered
Provide timely responsiveness & proactive follow up on issues
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information
Process improvement – brainstorming and creating new ways to be more efficient and effective
Opportunity to manage dashboards, reporting, perform basic analysis and projects
As a highly metrics-based team, you will be held accountable for results and excellent customer service daily
Exceptional attention to detail
Ability operating under minimal supervision
Strong team player who can work cross-functionally
Strong multi-tasking and critical thinking skills with the ability to think on your feet and flex to varying tasks to support the team
What You’ll Bring:
Education/Experience:
Bachelor’s degree preferred but not required
1-3+ years of experience, preferably in a customer-centered, high-urgency environment
Data-entry experience
SAP knowledge/experience is a plus
Excel knowledge preferred
Competencies:
Decision Making: Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Managing Work (Time Management): Effectively managing one’s time and resources to ensure that work is completed efficiently.
Customer Focus: Making customers and their needs the primary focus of one’s actions; utilizing “BUILD” philosophy in day-to-day operations; developing and sustaining productive customer relationships.
What You’ll Receive:
As of the date of this posting, a good faith estimate of the current pay scale for this position is $22/hour. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.
At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
Life insurance
Short-term and long-term disability insurance
401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
11 paid holidays per year
Paid vacation
(Paid sick leave)
Wellness Program, Employee Assistance Program, Parental Leave
Employee Stock Purchase Plan
Community Involvement & Sustainable Solutions
Click here to learn more about our benefits
James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, ****** orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
For more information, visit www.jameshardie.com.
Summary
Make your dream career a reality. It’s possible!
Remote from your home office
As a Customer Account Representative and member of Customer Operations, you are part of a fast-paced, critical thinking, and high-pressure environment. Our representatives are always on top of their game and keep our “BUILD” Customer Service Philosophy at the forefront of their work. You are constantly providing support to our customer base, Sales team, all facets of Supply Chain and other departments within the organization. You are the face of James Hardie, on the front lines for our customers and the organization, requiring you to apply basic technical knowledge while effectively leveraging available resources and prioritizing issues.
What You’ll Do:
Issue resolution via phone and email, order entry, as well as providing status updates from when an order is placed to when it is delivered
Provide timely responsiveness & proactive follow up on issues
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information
Process improvement – brainstorming and creating new ways to be more efficient and effective
Opportunity to manage dashboards, reporting, perform basic analysis and projects
As a highly metrics-based team, you will be held accountable for results and excellent customer service daily
Exceptional attention to detail
Ability operating under minimal supervision
Strong team player who can work cross-functionally
Strong multi-tasking and critical thinking skills with the ability to think on your feet and flex to varying tasks to support the team
What You’ll Bring:
Education/Experience:
Bachelor’s degree preferred but not required
1-3+ years of experience, preferably in a customer-centered, high-urgency environment
Data-entry experience
SAP knowledge/experience is a plus
Excel knowledge preferred
Competencies:
Decision Making: Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Managing Work (Time Management): Effectively managing one’s time and resources to ensure that work is completed efficiently.
Customer Focus: Making customers and their needs the primary focus of one’s actions; utilizing “BUILD” philosophy in day-to-day operations; developing and sustaining productive customer relationships.
What You’ll Receive:
As of the date of this posting, a good faith estimate of the current pay scale for this position is $22/hour. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.
At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
Life insurance
Short-term and long-term disability insurance
401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
11 paid holidays per year
Paid vacation
(Paid sick leave)
Wellness Program, Employee Assistance Program, Parental Leave
Employee Stock Purchase Plan
Community Involvement & Sustainable Solutions
Click here to learn more about our benefits
James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, ****** orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Account Rep I position is now open for candidates interested in the Remote Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.