Job Description
Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are.
We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.
We are also a climate-active, carbon-neutral company, reflecting our deep commitment to sustainability.
What will you be doing?
You will manage daily financial processes for Oz Lotteries customer transactions, including reconciliations, banking, and financial reporting. As well as identify and mitigate fraud risks, resolve transaction disputes, and implement improvements to ensure compliance and accuracy.
What Your Day-to-Day Will Look Like
Perform weekly and monthly reconciliations across banks, payment gateways and lottery systems.
Manage chargeback disputes across many payment gateways, liaising with internal teams, ensuring timely resolution
Process refund and ex-gratia requests accurately and promptly.
Assist in month-end reporting providing Finance relevant reconciliations
Help with prize payments via various payment methods
Compile and analyse weekly sales data for internal and external stakeholders
Work with internal teams to resolve queries relating to customer financial matters.
Ensure compliance with financial and lottery regulations, managing and escalating financial risks appropriately.
Identify and put in place opportunities for improvement within existing processes ensuring appropriate change control is maintained and process manuals are a true reflection of tasks completed.
What You’ll Be Able to Bring to the Role
Self-motivated, accountable and a team player
Demonstrated ability to prioritise and meet deadlines within a team environment
Excellent written and verbal communication skills
Attention to detail
Critical/Analytical thinking
Able to work autonomously and complete tasks with a high level of accuracy
Adaptable to fast-changing environments
Desirable
A background working within financial operations/accounts/accounting
Working knowledge of online banking systems and payment gateways.
Xero, JIRA and Zendesk knowledge (or similar)
Salary Banding: $75,000 - $85,000 + Super
Our Ways of Working
At Jumbo, we value balance and flexibility. Based in Brisbane and working out of our Head Office, our hybrid working model combines in-office collaboration (three days per week) with WFH work (two days per week). We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM, allowing you to design a schedule that suits your life.
Why Join Jumbo?
At Jumbo, our team thrives because we invest in our people. Here’s what you can expect from us;
A short-term incentive program that rewards your contributions, dependent on company performance
Access to our Employee Assistance Program, providing counselling and coaching.
Award-winning talent management programs for career growth and skill-building.
Onsite chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week.
The freedom to work from almost anywhere in the world for up to 120 days a year.
A social culture, with activities like lunchtime chess, corporate games, soccer, Friday socials, and events celebrating diversity and inclusion.
Generous parental leave: 14 weeks of paid leave for primary carers and 4 weeks for partners.
Find Your Freedom at Jumbo
Watch this short video to see what makes working at Jumbo unique: https://bit.ly/3mNpy7C
We are a 2026 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.
We are also a climate-active, carbon-neutral company, reflecting our deep commitment to sustainability.
What will you be doing?
You will manage daily financial processes for Oz Lotteries customer transactions, including reconciliations, banking, and financial reporting. As well as identify and mitigate fraud risks, resolve transaction disputes, and implement improvements to ensure compliance and accuracy.
What Your Day-to-Day Will Look Like
Perform weekly and monthly reconciliations across banks, payment gateways and lottery systems.
Manage chargeback disputes across many payment gateways, liaising with internal teams, ensuring timely resolution
Process refund and ex-gratia requests accurately and promptly.
Assist in month-end reporting providing Finance relevant reconciliations
Help with prize payments via various payment methods
Compile and analyse weekly sales data for internal and external stakeholders
Work with internal teams to resolve queries relating to customer financial matters.
Ensure compliance with financial and lottery regulations, managing and escalating financial risks appropriately.
Identify and put in place opportunities for improvement within existing processes ensuring appropriate change control is maintained and process manuals are a true reflection of tasks completed.
What You’ll Be Able to Bring to the Role
Self-motivated, accountable and a team player
Demonstrated ability to prioritise and meet deadlines within a team environment
Excellent written and verbal communication skills
Attention to detail
Critical/Analytical thinking
Able to work autonomously and complete tasks with a high level of accuracy
Adaptable to fast-changing environments
Desirable
A background working within financial operations/accounts/accounting
Working knowledge of online banking systems and payment gateways.
Xero, JIRA and Zendesk knowledge (or similar)
Salary Banding: $75,000 - $85,000 + Super
Our Ways of Working
At Jumbo, we value balance and flexibility. Based in Brisbane and working out of our Head Office, our hybrid working model combines in-office collaboration (three days per week) with WFH work (two days per week). We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM, allowing you to design a schedule that suits your life.
Why Join Jumbo?
At Jumbo, our team thrives because we invest in our people. Here’s what you can expect from us;
A short-term incentive program that rewards your contributions, dependent on company performance
Access to our Employee Assistance Program, providing counselling and coaching.
Award-winning talent management programs for career growth and skill-building.
Onsite chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week.
The freedom to work from almost anywhere in the world for up to 120 days a year.
A social culture, with activities like lunchtime chess, corporate games, soccer, Friday socials, and events celebrating diversity and inclusion.
Generous parental leave: 14 weeks of paid leave for primary carers and 4 weeks for partners.
Find Your Freedom at Jumbo
Watch this short video to see what makes working at Jumbo unique: https://bit.ly/3mNpy7C
We are a 2026 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Accounts Officer position is now open for candidates interested in the Accountant Jobs sector. This role in Gold Coast offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
