Customer Banking Specialist - Gulgong

Job details
Job type
Part-time
Shift and schedule
Monday to Friday
Shift work
 
Location
Gulgong NSW
 
Full job description
You're a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we’re delivering outstanding customer experiences

We are seeking an enthusiastic customer service professional to join our Gulgong branch team for a permanent role

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Monday - Friday: 8.45am - 1.15pm

22.50 hours per week

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

See yourself in our team

As the Customer Banking Specialist in our Branch, you’ll:

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Support customers with enquiries, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
We’re interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 27/07/2025
 
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Australia
New South Wales
Gulgong Show on map Get directions