Banker-Customer Experience

Job Requirements

Job Description: Banker-Customer Experience at IDFC FIRST Bank

Company Name: IDFC FIRST Bank

Job Title: Banker-Customer Experience

Job Type: Full-Time

Job Category: Retail Banking

Department: Retail Banking > Branch Banking > Branch

Location: Rajkot, Gujarat, India

IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience. As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

- Greet and assist customers in a professional and friendly manner

- Understand and address customer needs, inquiries, and concerns

- Provide information about bank products and services

- Process customer transactions accurately and efficiently

- Identify opportunities to cross-sell and upsell bank products and services

- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty

- Collaborate with other team members to achieve branch goals and targets

- Stay updated on bank policies, procedures, and products to provide accurate information to customers

- Adhere to all regulatory and compliance guidelines

Qualifications:

- Bachelor's degree in Business, Finance, or related field

- Minimum of 2 years of experience in retail banking or customer service

- Excellent communication and interpersonal skills

- Strong sales and customer service skills

- Ability to work in a fast-paced and dynamic environment

- Knowledge of banking products and services

- Proficient in Microsoft Office and other computer applications

- Ability to multitask and prioritize tasks effectively

- Strong attention to detail and accuracy

- Willingness to work flexible hours, including weekends and holidays

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and have a strong background in retail banking, we encourage you to apply for the position of Banker-Customer Experience at IDFC FIRST Bank.