Job Description
We Are Hiring – Customer Service Executive (Credit Card Voice Process – US Bank) (CNX)
Client: US Based Bank – Credit Card / Retail Banking/Fraud
Location: Thane / Malad (Mumbai)
About the Role:
Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.
Job Responsibilities:
Handle inbound/outbound calls for credit card customers.
Assist with card activations, billing queries, transactions, payments, and dispute resolution.
Ensure compliance with process guidelines and US banking standards.
Deliver empathetic, professional, and customer-focused support.
Achieve defined KPIs such as CSAT, AHT, and Quality.
Eligibility Criteria:
Education: HSC Pass / Graduate.
Minimum 06 months of experience in Customer Service (Voice Process) required.
Excellent communication skills in English (mandatory).
Comfortable working in US Rotational Shifts (Night Shifts).
Relieving letter from last organization is mandatory.
Salary & Benefits:
Salary: Up to ₹35,000 In-hand + Incentives/OT.
5 Days Working (Rotational Shifts & Offs).
Transport facilities available.
Career growth opportunities with MNC for BFSI processes.
Rounds of Interviews:
AMCAT Assessment
HR Screening
Voice & Accent Round
Operations Round
Transport :
Centralized Pick Up or Home Drop in Night Shifts Only.
Note : Candidate should be an resident of Mumbai only no relocation cases.
Email : [email protected]
Mobile No : +91
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer Service: 1 year (Required)
Location:
Thane, Maharashtra (Required)
Work Location: In person
Client: US Based Bank – Credit Card / Retail Banking/Fraud
Location: Thane / Malad (Mumbai)
About the Role:
Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.
Job Responsibilities:
Handle inbound/outbound calls for credit card customers.
Assist with card activations, billing queries, transactions, payments, and dispute resolution.
Ensure compliance with process guidelines and US banking standards.
Deliver empathetic, professional, and customer-focused support.
Achieve defined KPIs such as CSAT, AHT, and Quality.
Eligibility Criteria:
Education: HSC Pass / Graduate.
Minimum 06 months of experience in Customer Service (Voice Process) required.
Excellent communication skills in English (mandatory).
Comfortable working in US Rotational Shifts (Night Shifts).
Relieving letter from last organization is mandatory.
Salary & Benefits:
Salary: Up to ₹35,000 In-hand + Incentives/OT.
5 Days Working (Rotational Shifts & Offs).
Transport facilities available.
Career growth opportunities with MNC for BFSI processes.
Rounds of Interviews:
AMCAT Assessment
HR Screening
Voice & Accent Round
Operations Round
Transport :
Centralized Pick Up or Home Drop in Night Shifts Only.
Note : Candidate should be an resident of Mumbai only no relocation cases.
Email : [email protected]
Mobile No : +91
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer Service: 1 year (Required)
Location:
Thane, Maharashtra (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Banking Specialist position is now open for candidates interested in the 12th Pass Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in 12th Pass Jobs is a plus.
