Job Description
Tō mātou whakakitenga | Our vision
Transforming care, transforming lives. Allevia Hospitals is New Zealand's largest private surgical facility, dedicated to delivering high-quality, patient-centered services from our four Auckland locations. Our vision is to provide a better health journey for every patient, every time, through world-class services and a streamlined experience.
Mō te tūranga nei | About the Job
We're looking for a switched-on, friendly, and highly capable Customer Care & Clinical Records Coordinator to join our busy Customer Support team. Based at Allevia Hospital Ascot in Greenlane, this is a permanent full-time position, working 40 hours per week - usually 8:30am - 5:00pm, Monday - Friday, however our ideal candidate will have the flexibility to work occasional shifts at Allevia Hospital in Epsom if required as well.
Our Customer Care & Clinical Records Coordinators effectively manage the main reception areas in our Hospitals to ensure patients, visitors, specialists, and tenants receive a superior level of customer service. Key tasks include:
general reception, welcome & guide patients and visitors
assist with patient admission
create & maintain patient files
invoice and take payments
send & accept deliveries to the front desk
Ngā kōrero mōu | About you
At Allevia Hospitals, we embrace diversity and recognize that it strengthens our organization. As an equal opportunity employer, we welcome candidates from all backgrounds. As our ideal candidate you have:
Solid background in busy front-line reception, customer service & administration
Experience in a healthcare environment, so you're familiar with medical terminology and clinical processes
Clear, concise communication skills so you're confident speaking with all manner of patients, visitors and hospital staff
Exceptional computer skills, with the ability to pick up new systems with ease
Strong attention to detail with a high level of accuracy and understanding of confidentiality
Friendly, positive and professional manner to ensure everyone feels welcome and receives a seamless customer experience
Ngā hua | Benefits
At Allevia Hospitals, we work hard, have fun, and are dedicated to making a difference for our organization, our people, and our patients. We offer a supportive working environment along with a fantastic range of benefits, including:
Free car parking
Smart easi-care uniforms
Christmas & New Year close-down
Health insurance subsidy after 2 years service
Recruit-a-buddy scheme
Employee Assistance Programme (EAP)
Discounted gym memberships & E-cycles
Pharmacy discount & discounted hospital fees
Discounts at multiple popular retail outlets as part of our Boost programme
Me pēhea te tono mai | How to apply
So if you want to be part of a well-established, respected and growing organisation, hit APPLY now!
Applications close midday Monday 2 March 2026; however, we reserve the right to close applications earlier if the right candidate is found beforehand.
Please not that you must be already residing and eligible to work permanently in New Zealand to be considered for this role.
Transforming care, transforming lives. Allevia Hospitals is New Zealand's largest private surgical facility, dedicated to delivering high-quality, patient-centered services from our four Auckland locations. Our vision is to provide a better health journey for every patient, every time, through world-class services and a streamlined experience.
Mō te tūranga nei | About the Job
We're looking for a switched-on, friendly, and highly capable Customer Care & Clinical Records Coordinator to join our busy Customer Support team. Based at Allevia Hospital Ascot in Greenlane, this is a permanent full-time position, working 40 hours per week - usually 8:30am - 5:00pm, Monday - Friday, however our ideal candidate will have the flexibility to work occasional shifts at Allevia Hospital in Epsom if required as well.
Our Customer Care & Clinical Records Coordinators effectively manage the main reception areas in our Hospitals to ensure patients, visitors, specialists, and tenants receive a superior level of customer service. Key tasks include:
general reception, welcome & guide patients and visitors
assist with patient admission
create & maintain patient files
invoice and take payments
send & accept deliveries to the front desk
Ngā kōrero mōu | About you
At Allevia Hospitals, we embrace diversity and recognize that it strengthens our organization. As an equal opportunity employer, we welcome candidates from all backgrounds. As our ideal candidate you have:
Solid background in busy front-line reception, customer service & administration
Experience in a healthcare environment, so you're familiar with medical terminology and clinical processes
Clear, concise communication skills so you're confident speaking with all manner of patients, visitors and hospital staff
Exceptional computer skills, with the ability to pick up new systems with ease
Strong attention to detail with a high level of accuracy and understanding of confidentiality
Friendly, positive and professional manner to ensure everyone feels welcome and receives a seamless customer experience
Ngā hua | Benefits
At Allevia Hospitals, we work hard, have fun, and are dedicated to making a difference for our organization, our people, and our patients. We offer a supportive working environment along with a fantastic range of benefits, including:
Free car parking
Smart easi-care uniforms
Christmas & New Year close-down
Health insurance subsidy after 2 years service
Recruit-a-buddy scheme
Employee Assistance Programme (EAP)
Discounted gym memberships & E-cycles
Pharmacy discount & discounted hospital fees
Discounts at multiple popular retail outlets as part of our Boost programme
Me pēhea te tono mai | How to apply
So if you want to be part of a well-established, respected and growing organisation, hit APPLY now!
Applications close midday Monday 2 March 2026; however, we reserve the right to close applications earlier if the right candidate is found beforehand.
Please not that you must be already residing and eligible to work permanently in New Zealand to be considered for this role.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care and Clinical Records Coordinator position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
