Job Description
We are looking for a Customer Support Associate for one of the reputed MNC. The candidate will be responsible for handling customer inquiries, resolving customer complaints and ensuring customer satisfaction.
Location:- Mumbai
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Collaborating with other teams to ensure timely resolution of customer issues
• Identifying and escalating priority issues to the appropriate team member.
• Following up with customers to ensure their issues have been resolved.
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Graduate(Freshers)/ HSC (min 6 Months of exp
Location:- Mumbai
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Collaborating with other teams to ensure timely resolution of customer issues
• Identifying and escalating priority issues to the appropriate team member.
• Following up with customers to ensure their issues have been resolved.
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Graduate(Freshers)/ HSC (min 6 Months of exp
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Associate position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
