Job Description
Job description
• Strong communication skills (written and verbal)
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment
• Computer Knowledge/Skills:
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
• Demonstrates understanding of the Internet, e retail website.
• Proficient knowledge of email applications will be a plus
• Customer Focus and Problem-Solving Skills:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
• Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Perks & Benefits
Cab Facility will be given
Good Incentive Structure
Salary- Maximum upto 28 k ctc
• Strong communication skills (written and verbal)
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment
• Computer Knowledge/Skills:
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
• Demonstrates understanding of the Internet, e retail website.
• Proficient knowledge of email applications will be a plus
• Customer Focus and Problem-Solving Skills:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
• Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Perks & Benefits
Cab Facility will be given
Good Incentive Structure
Salary- Maximum upto 28 k ctc
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
