Job Description
Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
Greeting customers in a friendly, professional manner
Answering telephonic and e-mail inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
Furnishing members and health care practitioners with details regarding members' benefits.
Extremely Strong Understanding of Voice Customer Service Metrics (Telecalling) & basic understanding of Non Voice (Email & Chat).
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Job Type: Full-time
Salary: ₹15,000.00 - ₹18,000.00 per month
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Greeting customers in a friendly, professional manner
Answering telephonic and e-mail inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
Furnishing members and health care practitioners with details regarding members' benefits.
Extremely Strong Understanding of Voice Customer Service Metrics (Telecalling) & basic understanding of Non Voice (Email & Chat).
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Job Type: Full-time
Salary: ₹15,000.00 - ₹18,000.00 per month
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Ahemdabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
