Graduate + 1 Yrs Exp. – 16500 (Fixed in Hand) + 3000 IncentiveInterview Process: HR Round -> Online Test -> Ops/Client RoundMust have good communication skills in English & Hindi languageManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possesses excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.