Job Description
Key Responsibilities:
Handle inbound and outbound calls with international customers
Provide support via chat and email channels
Resolve customer queries, complaints, and issues promptly
Maintain high levels of customer satisfaction
Follow standard operating procedures and company guidelines
Document customer interactions accurately in the system
Meet individual and team performance targets (KPIs)
Escalate complex issues to the appropriate team when required
Required Skills & Qualifications:
Excellent verbal and written communication skills in English
Strong interpersonal and problem-solving abilities
Ability to multitask and work under pressure
Basic computer knowledge and typing skills
Willingness to work in night shifts/rotational shifts
Prior experience in international BPO/Customer Service is preferred
Educational Qualification:
Graduate or Undergraduate (any stream)
Experience:
Fresher or experienced candidates can apply
Experience in international voice/chat process is an advantage
Key Competencies:
Customer-centric approach
Active listening skills
Adaptability and flexibility
Team player with positive attitude
Salary & Benefits:
Competitive salary + incentives
Night shift allowance
Cab facility (if applicable)
Training and career growth opportunities
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
R
Handle inbound and outbound calls with international customers
Provide support via chat and email channels
Resolve customer queries, complaints, and issues promptly
Maintain high levels of customer satisfaction
Follow standard operating procedures and company guidelines
Document customer interactions accurately in the system
Meet individual and team performance targets (KPIs)
Escalate complex issues to the appropriate team when required
Required Skills & Qualifications:
Excellent verbal and written communication skills in English
Strong interpersonal and problem-solving abilities
Ability to multitask and work under pressure
Basic computer knowledge and typing skills
Willingness to work in night shifts/rotational shifts
Prior experience in international BPO/Customer Service is preferred
Educational Qualification:
Graduate or Undergraduate (any stream)
Experience:
Fresher or experienced candidates can apply
Experience in international voice/chat process is an advantage
Key Competencies:
Customer-centric approach
Active listening skills
Adaptability and flexibility
Team player with positive attitude
Salary & Benefits:
Competitive salary + incentives
Night shift allowance
Cab facility (if applicable)
Training and career growth opportunities
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
R
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
