Job Description
We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a 'Customer Support Executive'. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.
Stipend: up to 18k
Job Type: Full-time
Pay: ₹20,000.00 per month
Benefits:
Food provided
Schedule:
Day shift
Language:
Hindi (Required)
Location:
Bangalore, Karnataka (Required)
Work Location: In person
Key Responsibilities:
1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.
Stipend: up to 18k
Job Type: Full-time
Pay: ₹20,000.00 per month
Benefits:
Food provided
Schedule:
Day shift
Language:
Hindi (Required)
Location:
Bangalore, Karnataka (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Fresher position is now open for candidates interested in the Fresher Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
