Job Description
Support families with childcare accounts, billing, and Child Care Subsidy (CCS)
Use your childcare sector knowledge and understanding of regulations and legisla
Full-time, 5 days in-office role with career growth at Little Zak's Academy
Little Zak's Academy | Ryde, NSW | Full-time | 5 days in office
Little Zak's Academy is a privately owned, family-run early childhood provider committed to creating safe, nurturing, and high-quality learning environments for children and families.
We are looking for a Customer Care Officer with a childcare background who understands childcare accounts, the Child Care Subsidy (CCS), and early education regulations to join our Support Office team in Ryde. This role is ideal for someone who enjoys supporting families, solving problems, and ensuring accurate, compliant account management.
Why join Little Zak's?
Up to 50% staff childcare discount
Wellbeing day (in addition to annual leave)
$1,000 referral bonus for successful staff referrals
Ongoing career development & Future Leaders Program
Study support and upskilling opportunities
Supportive, values-driven leadership team
Employee Assistance Program (EAP)
Work with a growing, reputable childcare provider
About the role:
As the Customer Care Officer, you'll be the key point of contact for families and services regarding childcare accounts, CCS, and compliance-related queries.
You will:
Support families with childcare accounts, billing and payments
Provide guidance on Child Care Subsidy (CCS) processes and entitlements
Liaise with centres and internal teams to resolve account queries
Ensure accuracy and compliance with early childhood regulations and legislation
Assist with enrolment and account administration
Deliver responsive, empathetic and professional customer service
Maintain clear records and documentation across systems
About you:
We're seeking someone who understands the childcare sector and can confidently support families navigating accounts and CCS.
You will have:
Experience in early childhood education and/or childcare administration
Knowledge of Child Care Subsidy (CCS) and childcare billing processes
Understanding of early childhood regulations and legislation
Strong customer service and problem-solving skills
Excellent verbal and written communication
High attention to detail and confidence working with systems and data
Ability to manage multiple priorities in a fast-paced environment
Child Safety Commitment:
Little Zak's is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. Our recruitment process includes reference checks, Police checks and child-safe employment screening.
We are an equal opportunity workplace that embraces diversity and inclusion and encourages all qualified candidates to apply.
Apply now or contact 0485XXXXXX or [email protected] for more information.
Little Zak's Child Safety Commitment
Little Zak's is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. As part of our commitment, we have a rigorous recruitment and screening process in place, including comprehensive reference checks, Police checks and child-safe employment checks.
By applying for a role with Little Zak's, you acknowledge and agree to undergo all required child safety checks as part of our employment process.
We are an equal opportunity workplace where diversity is embraced. We foster a culture that supports inclusion and we encourage all qualified candidates to apply.
Use your childcare sector knowledge and understanding of regulations and legisla
Full-time, 5 days in-office role with career growth at Little Zak's Academy
Little Zak's Academy | Ryde, NSW | Full-time | 5 days in office
Little Zak's Academy is a privately owned, family-run early childhood provider committed to creating safe, nurturing, and high-quality learning environments for children and families.
We are looking for a Customer Care Officer with a childcare background who understands childcare accounts, the Child Care Subsidy (CCS), and early education regulations to join our Support Office team in Ryde. This role is ideal for someone who enjoys supporting families, solving problems, and ensuring accurate, compliant account management.
Why join Little Zak's?
Up to 50% staff childcare discount
Wellbeing day (in addition to annual leave)
$1,000 referral bonus for successful staff referrals
Ongoing career development & Future Leaders Program
Study support and upskilling opportunities
Supportive, values-driven leadership team
Employee Assistance Program (EAP)
Work with a growing, reputable childcare provider
About the role:
As the Customer Care Officer, you'll be the key point of contact for families and services regarding childcare accounts, CCS, and compliance-related queries.
You will:
Support families with childcare accounts, billing and payments
Provide guidance on Child Care Subsidy (CCS) processes and entitlements
Liaise with centres and internal teams to resolve account queries
Ensure accuracy and compliance with early childhood regulations and legislation
Assist with enrolment and account administration
Deliver responsive, empathetic and professional customer service
Maintain clear records and documentation across systems
About you:
We're seeking someone who understands the childcare sector and can confidently support families navigating accounts and CCS.
You will have:
Experience in early childhood education and/or childcare administration
Knowledge of Child Care Subsidy (CCS) and childcare billing processes
Understanding of early childhood regulations and legislation
Strong customer service and problem-solving skills
Excellent verbal and written communication
High attention to detail and confidence working with systems and data
Ability to manage multiple priorities in a fast-paced environment
Child Safety Commitment:
Little Zak's is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. Our recruitment process includes reference checks, Police checks and child-safe employment screening.
We are an equal opportunity workplace that embraces diversity and inclusion and encourages all qualified candidates to apply.
Apply now or contact 0485XXXXXX or [email protected] for more information.
Little Zak's Child Safety Commitment
Little Zak's is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. As part of our commitment, we have a rigorous recruitment and screening process in place, including comprehensive reference checks, Police checks and child-safe employment checks.
By applying for a role with Little Zak's, you acknowledge and agree to undergo all required child safety checks as part of our employment process.
We are an equal opportunity workplace where diversity is embraced. We foster a culture that supports inclusion and we encourage all qualified candidates to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Officer - Childcare position is now open for candidates interested in the Customer Care sector. This role in Ryde offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
