Customer Care Officer | Remote Work

*Job Title: Customer Care Officer - Remote Work**
• *Company: Xiaomi India**
• *Location: Delhi, Delhi, IN**
• *Job Type: Part-time**
• *Seniority: Entry Level**
• *Years of Experience: 0**
• *Deadline to Apply: 2024-10-02**

### Job Description

Xiaomi India is seeking a motivated and customer-focused individual to join our team as a **Customer Care Officer**. In this entry-level, part-time role, you will be responsible for providing exceptional support to our customers while embodying our commitment to quality and innovation. As a remote team member, you will work independently, driven by a passion for helping others and enhancing the Xiaomi brand experience.

### Responsibilities

- **Customer Support**: Manage incoming customer inquiries through various channels including phone, email, and chat. Address customer concerns and provide timely and accurate information about products and services.

- **Problem Solving**: Assist customers in troubleshooting and resolving technical issues with their Xiaomi products, collaborating with technical teams when necessary to ensure a swift resolution.

- **Feedback Collection**: Gather customer feedback on products and service experiences to contribute to ongoing improvements in service quality, product functionality, and user satisfaction.

- **Documentation**: Maintain detailed and accurate records of customer interactions, issues, and resolutions in the company’s customer relationship management (CRM) system.

- **Team Collaboration**: Work closely with other members of the customer support team to share knowledge about product updates, support techniques, and service quality improvements.

- **Sales Support**: Drive customer conversions and upsell products when appropriate, utilizing strong persuasion skills to motivate customers and highlight the value of Xiaomi offerings.

- **Continuous Learning**: Stay informed about Xiaomi’s product line and industry trends to provide informed support and recommendations to customers. Participate in training sessions and team meetings as needed.

### Requirements

- **Education**: High school diploma or equivalent; further education in customer service, business communication, or related field is a plus, though not required.

- **Experience**: No previous experience is necessary. We welcome fresh graduates or individuals looking to begin their careers in customer service.

- **Personality Traits**:
- **Driven**: A strong desire to achieve goals and contribute to team success.
- **Independent**: Able to work autonomously, managing time and tasks effectively in a remote environment.

- **Soft Skills**:
- **Emotional Intelligence**: Ability to understand and manage your emotions, and to empathize with customers' feelings and perspectives.
- **Persuasion**: Strong ability to influence customer decisions through logical reasoning and relatable conversations.

- **Technical Skills**: Proficiency in using computers and customer support software, as well as familiarity with online communication tools. Basic technical understanding of electronics and gadgets is advantageous.

### Benefits

- **Vision Insurance**: Comprehensive vision coverage to ensure your eye health is prioritized.
- **Parental Leave**: Support for new parents during a crucial time in their lives.
- **Paid Overtime**: Fair compensation for any additional hours worked beyond scheduled shifts.

### Working Environment

At Xiaomi India, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe that fostering independence and innovation leads to stronger teams and better customer solutions. If you’re ready to make an impact and contribute to our culture of excellence, we want to hear from you!

### Equal Opportunity Statement

Xiaomi India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.

India
Delhi
New Delhi Show on map Get directions