Job Description
Be part of Auckland's development and make a real impact on your city
A fast-paced role based in the Central, South, or North West regions of Auckland
Develop your career with AT!
Te Whiwhinga mahi | The opportunity
Step into a role where every moment pulses with energy and opportunity! As a Customer Service Representative with Auckland Transport, you'll be at the very heart of our city's daily rhythm where you will be guiding, supporting, and empowering Aucklanders as they embark on their journeys. No two days will ever be the same; from helping a family plan their first ferry ride to solving a commuter's challenge with a smile, you'll become a trusted ally and a beacon for our community.
We have a number of exciting opportunities for energetic people who love working with others, embrace challenges, and are eager to make a real difference for our city and its communities. If you're ready to jump in and help create a better Auckland, we want to hear from you! The opportunities we currently have available in our team are:
Full-time permanent role
Part-time permanent role
You'll be based at either our Central Auckland, Northwest or Southeast Customer Service Centres, and from time to time, you might have the chance to visit and support our other centres, helping us meet the needs of Aucklanders all across the city.
Nā tāu rourou | What will you bring?
We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service:
Provide excellent customer service while maintaining focus on the customer in a fast-paced environment
Empathise with and prioritise customers' needs
Demonstrate interpersonal skills with a diverse customer base
A positive attitude and willingness to learn
Great communication skills both verbal and written
Demonstrate conflict resolution and de-escalation skills
Is an advocate for ownership and end-to-end support
Motivate and lead others by example
Ko mātou tēnei | Our Organisation
At Auckland Transporyt (AT), we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:
Investment in your professional development and training
25% discount on public transport services across Auckland
Study assistance
Health and Wellbeing benefits
Professional memberships
AT Connect groups such as Mana ka Māori, Women@AT, and many more!
Tono mai ināianei! | Apply Now!
Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.
Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
We tiaki all those who use transport in Tāmaki Makaurau.
A fast-paced role based in the Central, South, or North West regions of Auckland
Develop your career with AT!
Te Whiwhinga mahi | The opportunity
Step into a role where every moment pulses with energy and opportunity! As a Customer Service Representative with Auckland Transport, you'll be at the very heart of our city's daily rhythm where you will be guiding, supporting, and empowering Aucklanders as they embark on their journeys. No two days will ever be the same; from helping a family plan their first ferry ride to solving a commuter's challenge with a smile, you'll become a trusted ally and a beacon for our community.
We have a number of exciting opportunities for energetic people who love working with others, embrace challenges, and are eager to make a real difference for our city and its communities. If you're ready to jump in and help create a better Auckland, we want to hear from you! The opportunities we currently have available in our team are:
Full-time permanent role
Part-time permanent role
You'll be based at either our Central Auckland, Northwest or Southeast Customer Service Centres, and from time to time, you might have the chance to visit and support our other centres, helping us meet the needs of Aucklanders all across the city.
Nā tāu rourou | What will you bring?
We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service:
Provide excellent customer service while maintaining focus on the customer in a fast-paced environment
Empathise with and prioritise customers' needs
Demonstrate interpersonal skills with a diverse customer base
A positive attitude and willingness to learn
Great communication skills both verbal and written
Demonstrate conflict resolution and de-escalation skills
Is an advocate for ownership and end-to-end support
Motivate and lead others by example
Ko mātou tēnei | Our Organisation
At Auckland Transporyt (AT), we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:
Investment in your professional development and training
25% discount on public transport services across Auckland
Study assistance
Health and Wellbeing benefits
Professional memberships
AT Connect groups such as Mana ka Māori, Women@AT, and many more!
Tono mai ināianei! | Apply Now!
Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.
Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
We tiaki all those who use transport in Tāmaki Makaurau.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Representative - Customer Service Centre position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
