Job Description
We are searching for customer service superstars to join our team as a Retail Resolutions Case Manager. We have 1 x permanent and 1 x 15month secondment available.
As a Customer Care Retail Resolutions Case Manager , your role will be to manage and resolve customer complaints to achieve fair and timely outcomes. Our case managers will build trust and confidence with our customers and the community.
WHAT YOUR ROLE WILL INVOLVE
Analysing and investigating customer complaints and responding and resolving issues in a timely and fair manner
Negotiating directly with customers as well as key internal stakeholders to achieve timely resolution
Identifying systemic issues and any compliance concerns arising from investigations
Identifying, driving and delivering continuous improvement and efficiency enhancements to ensure the fair and timely resolution of complaints.
WE’RE INTERESTED IN HEARING FROM YOU IF YOU ARE
An energetic and motivated individual with a passion for delivering exceptional customer service.
You will also have:
Strong personal and customer service abilities with a passion for providing solutions
An understanding and previous exposure to the complaints management process
Experience and commitment in driving excellence and quality customer outcomes in an operational environment
A continuous improvement and risk mindset
Self-motivated with the ability to work independently
Office hours are 8am to 4:30pm.
If this sounds like you, please apply!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 28/04/2026
As a Customer Care Retail Resolutions Case Manager , your role will be to manage and resolve customer complaints to achieve fair and timely outcomes. Our case managers will build trust and confidence with our customers and the community.
WHAT YOUR ROLE WILL INVOLVE
Analysing and investigating customer complaints and responding and resolving issues in a timely and fair manner
Negotiating directly with customers as well as key internal stakeholders to achieve timely resolution
Identifying systemic issues and any compliance concerns arising from investigations
Identifying, driving and delivering continuous improvement and efficiency enhancements to ensure the fair and timely resolution of complaints.
WE’RE INTERESTED IN HEARING FROM YOU IF YOU ARE
An energetic and motivated individual with a passion for delivering exceptional customer service.
You will also have:
Strong personal and customer service abilities with a passion for providing solutions
An understanding and previous exposure to the complaints management process
Experience and commitment in driving excellence and quality customer outcomes in an operational environment
A continuous improvement and risk mindset
Self-motivated with the ability to work independently
Office hours are 8am to 4:30pm.
If this sounds like you, please apply!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 28/04/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Retail Resolutions Case Manager position is now open for candidates interested in the Customer Care sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
