Customer Care Specialist

The Customer Service strategy includes the preparation of strategic points for spare parts stocks and technical personnel to directly manage relationships with customers and suppliers. These strategic stocks need to be managed with physical movements and documentary movements of orders and shipments to customers. This role covers both responsibilities of the spare parts warehouse and the function of Inside Sales to handle customer requests from the area and the necessary internal and external documentation.

To have a deeper communication with the customers, the Customer Care Specialist shall visit the customer and installations on a regular basis to witness the status of the filters and suggests the customer for eventual maintenance works to be done and spare parts to be purchased.

This activity is propaedeutic to the submission of proposal made by after sales commercial department.

Tasks:

Managing offers and orders with customers in the geographic area
Managing the strategic spare parts warehouse in the geographic area
Inventory and maintenance of stock documentation
Interface with the commercial team of the geographic area
Ensure efficient intercompany transactions
Skills:

MS Office
CAD
SAP
English (verbal and writing) at good level