Job Description
Job Title
Customer Care Specialist
Requisition
JR0000XXXXXX Customer Care Specialist (Open)
Location
Bridgewater, NJ
Additional Locations
Job Description Summary
Job Description
As a part of the world class Customer Care Department, the Customer Care Specialist is responsible for Cultivating and maintaining favorable contact with key and major accounts of the organization in an assigned area or territories. Each Account Specialist is partnered with an outside sales representative to build relationships at multiple levels within the accounts to maximize the efficiency of processes.
Essential Functions:
Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
Oversee account setup, database management, updates, and flawless rollout of new accounts.
Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
Handle invoicing, purchase orders, financial contracts, returns, and credits.
Provide product knowledge, training support, and assistance to customers and internal staff.
Perform administrative and special project duties including reporting, scheduling, and general office support.
Minimum Requirements:
High School Diploma required; higher level degree preferred.
2 years’ experience in a pharmaceutical environment
Experience working with computer-based enterprise systems and strong process-oriented thinking
Proven decision-making skills with the ability to prioritize effectively
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint
Strong attention to detail with the ability to work both independently and in a team environment
Demonstrated ability to collaborate effectively across multiple functional areas
Preferred:
Pharmaceutical call center experience
Working Conditions:
Flexibility to work all shifts, including nights, weekends and holiday in center that is open 24 hours a day 7 days a week.
Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit:
Keenova Careers | Serve and Grow with Purpose | Keenova
The expected base pay range for this position is $75K - $85K. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience.
This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company’s discretion.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as re
Customer Care Specialist
Requisition
JR0000XXXXXX Customer Care Specialist (Open)
Location
Bridgewater, NJ
Additional Locations
Job Description Summary
Job Description
As a part of the world class Customer Care Department, the Customer Care Specialist is responsible for Cultivating and maintaining favorable contact with key and major accounts of the organization in an assigned area or territories. Each Account Specialist is partnered with an outside sales representative to build relationships at multiple levels within the accounts to maximize the efficiency of processes.
Essential Functions:
Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
Oversee account setup, database management, updates, and flawless rollout of new accounts.
Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
Handle invoicing, purchase orders, financial contracts, returns, and credits.
Provide product knowledge, training support, and assistance to customers and internal staff.
Perform administrative and special project duties including reporting, scheduling, and general office support.
Minimum Requirements:
High School Diploma required; higher level degree preferred.
2 years’ experience in a pharmaceutical environment
Experience working with computer-based enterprise systems and strong process-oriented thinking
Proven decision-making skills with the ability to prioritize effectively
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint
Strong attention to detail with the ability to work both independently and in a team environment
Demonstrated ability to collaborate effectively across multiple functional areas
Preferred:
Pharmaceutical call center experience
Working Conditions:
Flexibility to work all shifts, including nights, weekends and holiday in center that is open 24 hours a day 7 days a week.
Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit:
Keenova Careers | Serve and Grow with Purpose | Keenova
The expected base pay range for this position is $75K - $85K. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience.
This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company’s discretion.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as re
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Specialist position is now open for candidates interested in the Customer Care Executive sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
