Customer Care Voice/Non-Voice BPO Jobs - Remote Bangalore Openings

The Elite Job is seeking enthusiastic, customer-centric professionals to join our expanding team for Voice and Non-Voice BPO positions. These are remote-based opportunities catering to our Bangalore clientele. The ideal candidate will be passionate about delivering excellent customer experiences, possess strong communication skills, and thrive in a dynamic work environment. Whether you prefer interacting via calls or handling customer queries through chat/email, we have the right position for you.
Key Responsibilities:
• *

Handle inbound and outbound customer service calls (Voice process).
• *

Respond to customer queries via chat, email, or ticketing systems (Non-Voice process).
• *

Provide accurate information and resolve issues efficiently and professionally.
• *

Maintain high levels of customer satisfaction by addressing inquiries and concerns promptly.
• *

Escalate complex problems to the appropriate team or department.
• *

Keep records of customer interactions, process customer accounts, and file documents.
• *

Adhere to company policies, procedures, and service standards.
• Required Skills and Qualifications:
• *

Minimum educational qualification: 12th Pass/Graduate in any discipline.
• *

Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.
• *

Proficiency in using computers, typing, and handling basic software tools.
• *

Strong interpersonal skills and a customer-first attitude.
• *

Ability to stay calm and patient in high-pressure scenarios.
• Experience:
• *

0 to 3 years of experience in a BPO/Customer Support role.
• *

Freshers with excellent communication skills are also encouraged to apply.
• *

Prior experience in voice or non-voice customer support will be an added advantage.
• Working Hours:
• *

Flexible working hours available:
Day Shift / Night Shift / Rotational Shifts depending on the process.
• *

Weekly offs provided as per process requirement.
• *

Remote work setup with scheduled login/logout times and break slots.
• Knowledge, Skills, and Abilities:
• *

Knowledge of customer service practices and principles.
• *

Ability to multitask, prioritize, and manage time effectively.
• *

Problem-solving aptitude with a proactive mindset.
• *

Quick learner and adaptable to new tools or systems.
• *

Self-disciplined with a strong work ethic for remote working.
• Benefits:
• *

Work-from-home flexibility.
• *

Competitive salary with performance-based incentives.
• *

Paid training and ongoing skill development programs.
• *

Internet reimbursement (as per policy).
• *

Career advancement opportunities within the organization.
• *

Supportive team culture and virtual engagement activities.
• Why Join The Elite Job?

At The Elite Job, we value our employees and strive to provide a supportive and growth-driven work environment. With opportunities to work remotely, enhance your communication skills, and grow your career in customer service, this is more than just a job — it is the beginning of your professional journey with a trusted and employee-first company. We believe in recognizing talent, rewarding hard work, and fostering a community where everyone can thrive.
How to Apply:

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Customer Care – Voice/Non-Voice (Remote – Bangalore).
Shortlisted candidates will be contacted for a virtual interview.

India Show on map Get directions