Customer Experience Advisor | S1 | Retail Business Banking | Customer Interactions

Job description
Customer Experience Advisor | S | Retail & Business Banking | Customer InteractionsCountry: United KingdomJoin our communityWe are currently recruiting Customer Service colleagues with a starting package of £, along with an additional £ flexible benefit.For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.The difference you’ll make. Acting as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWhat you’ll bring.Proven ability to deliver outstanding customer service either from a face to face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsYou will require the right to work in the UK (please see details below)It would also be nice for you to have.A real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workOpenness to a broad range of activities even if outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesWhat else you need to know.In a full-time Branch based role, you’ll be working hours per week, across Monday to Saturday across the hours of :am – :pmThe role is based in Darlington branchThis is a permanent contractEveryday Inclusion.At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we’ll reward you.In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.Starting salary of £, (pro rata) plus a £ annual cash allowance to spend on our great range of benefits. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per yearVoluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessmentsFree access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.Pension with generous contributions of up to .% from Santander, depending on your own contribution and length of employment with usSupport your favourite causes through charitable giving and our community partnershipsShare in Santander’s success by investing in our share plans / access to an online employee discount platform including retailers, entertainment, eating out, travel and more Right to work in the UK.Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.What to do next.