Job Description
At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.
Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 million+ travellers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travellers.
Awards we won at Thrillophilia -
● Your Story’s best places to work!
● ISB’s BizQuest.
● Singapore Bash’s best startup.
● London Mayor’s IE20.
About the role :
We are looking for a dynamic and self-motivated Customer Experience Executive who will be a pivotal figure responsible for ensuring that travelers have a seamless, enjoyable, and unforgettable journey. This begins from the moment they initiate their travel plans and continues until they return home. In this role, your primary focus will be on delivering exceptional service, skillfully resolving issues, and consistently enhancing the overall travel experience for our valued customers.
Requirements :
• Excellent verbal and written communication skills are essential.
• A deep commitment to customer satisfaction with a proactive approach to addressing customer needs and concerns.
• Empathy and the ability to build rapport with travelers, understanding their unique requirements.
• Strong analytical and problem-solving skills, with the ability to make decisions quickly in fast-paced situations.
• Ability to adapt to changing situations, manage stress, and remain composed during high-pressure scenarios.
• Follow communication protocols, rules, and policies.
Skills :
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Excellent Verbal & Written communication skills
• Problem-Solving Skills
• Time Management
• Crisis Management
• Customer Focus and Empathy
References Link:
1. https://www.thrillophilia.com/
2. https://www.instagram.com/thrillophilia/
3. https://www.linkedin.com/company/thrillophilia-travel/
4. https://www.youtube.com/channel/UC8MbRQQdYhNwOFeXmpK5UBw
Location: Jaipur
Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 million+ travellers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travellers.
Awards we won at Thrillophilia -
● Your Story’s best places to work!
● ISB’s BizQuest.
● Singapore Bash’s best startup.
● London Mayor’s IE20.
About the role :
We are looking for a dynamic and self-motivated Customer Experience Executive who will be a pivotal figure responsible for ensuring that travelers have a seamless, enjoyable, and unforgettable journey. This begins from the moment they initiate their travel plans and continues until they return home. In this role, your primary focus will be on delivering exceptional service, skillfully resolving issues, and consistently enhancing the overall travel experience for our valued customers.
Requirements :
• Excellent verbal and written communication skills are essential.
• A deep commitment to customer satisfaction with a proactive approach to addressing customer needs and concerns.
• Empathy and the ability to build rapport with travelers, understanding their unique requirements.
• Strong analytical and problem-solving skills, with the ability to make decisions quickly in fast-paced situations.
• Ability to adapt to changing situations, manage stress, and remain composed during high-pressure scenarios.
• Follow communication protocols, rules, and policies.
Skills :
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Excellent Verbal & Written communication skills
• Problem-Solving Skills
• Time Management
• Crisis Management
• Customer Focus and Empathy
References Link:
1. https://www.thrillophilia.com/
2. https://www.instagram.com/thrillophilia/
3. https://www.linkedin.com/company/thrillophilia-travel/
4. https://www.youtube.com/channel/UC8MbRQQdYhNwOFeXmpK5UBw
Location: Jaipur
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Executive|Senior Executive position is now open for candidates interested in the Remote Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
