Job Description
Use your customer service expertise to support our mission of helping South Australians in need.
Salary from $67,900 + Super pro-rata + increase your take home pay with generous salary packaging
6-month contract - gain experience at one of SA’s largest non-profits, with supportive, inclusive culture.
So many lives. So many ways. One you.
50,000 lives and counting.
That’s how many South Australians our people support each year.
As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.
It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?
Build your experience at one of South Australia’s leading social services providers on a 6-month contract as Customer Experience Liaison and support meaningful aged care journeys.
What you’ll do
In this 6-month contract role, you’ll be a key point of contact for individuals and families seeking residential aged care or retirement living options. Your ability to listen, empathise and guide others will be central to creating a calm, informed and reassuring experience during times of change.
You’ll handle incoming enquiries, maintain CRM records, coordinate admissions documentation and communicate across teams to ensure a smooth journey from enquiry to entry. Every interaction you have contributes to a greater sense of security and dignity for our customers.
You’ll be trusted to make a valuable impact by:
Responding to all new residential and retirement living enquiries with warmth, clarity and same-day efficiency
Managing the Residential Care inbox and categorising enquiries for the team to action
Generating and tracking respite agreements and coordinating timely communication between families, hospitals and the residential care home.
Compiling reports, maintaining customer records and ensuring all CRM data is current and accurate
What you’ll bring
To thrive in this role, you will have:
Previous experience in aged care, retirement living or a customer-focused service role
CRM proficiency and confidence managing multiple enquiries across digital platforms
Clear, compassionate communication and a strong ability to guide others through complex processes
Strong organisational skills and a commitment to timely and accurate record keeping
Experience working in a fast-paced or sales-driven environment
Strong Microsoft Office skills, especially Excel and Outlook
We would also love you to have:
A natural ability to adapt your communication style to meet diverse customer needs
Cultural sensitivity and a genuine passion for helping people at pivotal life stages
Why AnglicareSA?
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.
Here’s what you can expect in your career at AnglicareSA:
So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.
More to enjoy:
Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
Grow your skills and career with learning programs, professional development pathways, and education assistance
Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities
Our impact starts with you
Join AnglicareSA, and help us change lives and communities.
To apply, simply click the “Apply”* button and submit your application by 9.00am on Monday 23rd February 2026 (direct applications only, no agencies please).
Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
For more information, please contact Claire, Recruitment Business Partner, at [email protected]. Please note we do not accept applications via email.
At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.
We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.
AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.
Video
Salary from $67,900 + Super pro-rata + increase your take home pay with generous salary packaging
6-month contract - gain experience at one of SA’s largest non-profits, with supportive, inclusive culture.
So many lives. So many ways. One you.
50,000 lives and counting.
That’s how many South Australians our people support each year.
As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.
It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?
Build your experience at one of South Australia’s leading social services providers on a 6-month contract as Customer Experience Liaison and support meaningful aged care journeys.
What you’ll do
In this 6-month contract role, you’ll be a key point of contact for individuals and families seeking residential aged care or retirement living options. Your ability to listen, empathise and guide others will be central to creating a calm, informed and reassuring experience during times of change.
You’ll handle incoming enquiries, maintain CRM records, coordinate admissions documentation and communicate across teams to ensure a smooth journey from enquiry to entry. Every interaction you have contributes to a greater sense of security and dignity for our customers.
You’ll be trusted to make a valuable impact by:
Responding to all new residential and retirement living enquiries with warmth, clarity and same-day efficiency
Managing the Residential Care inbox and categorising enquiries for the team to action
Generating and tracking respite agreements and coordinating timely communication between families, hospitals and the residential care home.
Compiling reports, maintaining customer records and ensuring all CRM data is current and accurate
What you’ll bring
To thrive in this role, you will have:
Previous experience in aged care, retirement living or a customer-focused service role
CRM proficiency and confidence managing multiple enquiries across digital platforms
Clear, compassionate communication and a strong ability to guide others through complex processes
Strong organisational skills and a commitment to timely and accurate record keeping
Experience working in a fast-paced or sales-driven environment
Strong Microsoft Office skills, especially Excel and Outlook
We would also love you to have:
A natural ability to adapt your communication style to meet diverse customer needs
Cultural sensitivity and a genuine passion for helping people at pivotal life stages
Why AnglicareSA?
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.
Here’s what you can expect in your career at AnglicareSA:
So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.
More to enjoy:
Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
Grow your skills and career with learning programs, professional development pathways, and education assistance
Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities
Our impact starts with you
Join AnglicareSA, and help us change lives and communities.
To apply, simply click the “Apply”* button and submit your application by 9.00am on Monday 23rd February 2026 (direct applications only, no agencies please).
Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
For more information, please contact Claire, Recruitment Business Partner, at [email protected]. Please note we do not accept applications via email.
At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.
We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.
AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.
Video
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Liaison (Aged Care) - 6 month contract position is now open for candidates interested in the Customer Care sector. This role in Hindmarsh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
