Job Description
Monday to Friday 11:30am - 8pm roster available
Enjoy four Wellbeing days off, subsidized health insurance and more!
Based in Highbrook, South Auckland with flexible work arrangements
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.
Our enthusiastic and expert frontline Contact Centre team provides smart advice and solutions to thousands of Kiwi each day to help secure their financial future. Our diverse Kiwibankers are united by their desire to support our customers and each other, making our Contact Centre a vibrant and fast-paced work environment where you can thrive.
In this role you will be:
Engaging with 50-60 customers daily through Phone and Securemail, providing innovative banking solutions
Welcoming customers by setting up their accounts and confidently guiding them through credit card applications and investment opportunities
Empowering and guiding customers through the challenges of fraud and financial hardship with care and confidence
Providing an even better Kiwibank experience by referring customers to our product partners when they need it
Helping customers to be better off by educating and supporting them through their day-to-day requirements and self-service options
Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.
We are an award-winning contact centre, providing expertise to thousands of kiwi every day. It’s all about being there in the moments that matter and making it a simple, easy experience for our customers to secure their financial futures and show them we care. We provide a diverse, supportive and fun environment, enabling great opportunities for you to make a positive impact and thrive and grow both personally and professionally.
If you:
are passionate about developing relationships and talking to people
are resilient
can pick up new information quickly
are solutions focused
have a fibre internet connection and a clean criminal and credit check.
Applications close on Wednesday 11 February. We will be reviewing CVs throughout the advertising period and reserve the right to withdraw the ad at any time.
Our contact centre operates 7 days a week, so we can be there for our customers when they need us most. The roster available is Monday to Friday 11:30am - 8pm.
Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.
Enjoy four Wellbeing days off, subsidized health insurance and more!
Based in Highbrook, South Auckland with flexible work arrangements
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.
Our enthusiastic and expert frontline Contact Centre team provides smart advice and solutions to thousands of Kiwi each day to help secure their financial future. Our diverse Kiwibankers are united by their desire to support our customers and each other, making our Contact Centre a vibrant and fast-paced work environment where you can thrive.
In this role you will be:
Engaging with 50-60 customers daily through Phone and Securemail, providing innovative banking solutions
Welcoming customers by setting up their accounts and confidently guiding them through credit card applications and investment opportunities
Empowering and guiding customers through the challenges of fraud and financial hardship with care and confidence
Providing an even better Kiwibank experience by referring customers to our product partners when they need it
Helping customers to be better off by educating and supporting them through their day-to-day requirements and self-service options
Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.
We are an award-winning contact centre, providing expertise to thousands of kiwi every day. It’s all about being there in the moments that matter and making it a simple, easy experience for our customers to secure their financial futures and show them we care. We provide a diverse, supportive and fun environment, enabling great opportunities for you to make a positive impact and thrive and grow both personally and professionally.
If you:
are passionate about developing relationships and talking to people
are resilient
can pick up new information quickly
are solutions focused
have a fibre internet connection and a clean criminal and credit check.
Applications close on Wednesday 11 February. We will be reviewing CVs throughout the advertising period and reserve the right to withdraw the ad at any time.
Our contact centre operates 7 days a week, so we can be there for our customers when they need us most. The roster available is Monday to Friday 11:30am - 8pm.
Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Representative position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.