Customer Experience Representative - Afterhours
Place of work
Work from home
Job details
Job description, work day and responsibilities
Full job description
Start your banking career at Kiwibank’s contact center.
Wednesday to Saturday 10.30pm – 8am shift available.
Based in Auckland or Christchurch working remotely.
About the Role
Join the Kiwibank contact centre and build an exciting career in banking. You’ll receive on-the-job training and learn about everything from day-to-day transactions, lending, and credit cards to investments and fraud prevention.
Our afterhours team play a crucial role supporting our customers in their time of need. They might be overseas, or here at home. You'll be responding lost or stolen cards, reports of fraudulent activity and general account questions including answering customer emails.
What are some of the day-to-day tasks the CX Representatives complete?
Talking to 50-60 customers daily about their general day-to-day banking queries.
Setting up accounts for customers and supporting them with credit card applications or investment enquiries.
Assisting customers who have experienced fraud or financial hardship.
Identifying other banking products that might help customers have an even greater Kiwibank experience by referring them to our product partners.
What is the most exciting thing about this opportunity?
A banking contact centre is the perfect way to launch your career in financial services. It can lead to roles in leadership, home lending, IT, HR—the world is your oyster! Our focus on development and internal mobility means we are committed to your growth and advancement.
With the support of our awesome learning and development team, you will have the opportunity to progress up the career pathway. You will eventually be giving financial advice to customers, which means you will undertake training and certification for the NZ Certificate in Financial Services Level 5 equivalency.
What is the team culture and environment like?
We are an award-winning contact centre. We are extremely proud of our Culture, Ngā Kauwaka (values) and our Purpose, to be Customers 1st Choice of bank.
In the contact centre, our most successful people come from diverse backgrounds, such as sales, financial services, telecommunications, teaching, IT, and tertiary students. People that are passionate about forging a career in banking, who also love supporting customers when they need us most.
What attributes will this person have in order to be successful?
Previous contact centre experience isn’t required, but an understanding of the pace and resilience needed in a customer service role is essential. We want to hear from you if you can have excellent customer conversations that are mature and diplomatic, and if you enjoy being on the phone.
You'll also be night owl and have a lifestyle that enables you to commit to working afterhours. Experience working from home independently, and have a suitable home office is preferred.
If you can demonstrate an understanding of banking, have a great approach to service, and possess an aptitude and commitment to learning, then you will thrive and grow your career with Kiwibank!
Apply Today!
Applications close Friday 1 August 2025. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.
Our contact centre operates 7 days a week, so we can be there for our customers when they need us most. The shift we have available is Wednesday to Saturday 10.30pm – 8am.
You must have Fibre Broadband Internet, NZ Residency or Citizenship, and clear credit history with no defaults, and clean criminal background check. As we allow you to work from home, you also need a private home office to protect our customers information.
Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.
Company address
You will be redirected to another website to apply.
Offer ID: #1221972,
Published: 2 days ago,
Company registered: 2 months ago
