Job Description
Job Description
The Customer Growth Performance Manager is responsible for driving deep commercial insight, operational performance understanding, and ongoing in-life analysis across the US portfolio. This role acts as a strategic business partner to US Growth and Finance teams, ensuring the organization has a clear, data-driven understanding of customer behavior, product performance, and progress against budget.
• Deliver detailed deep-dive analysis on in-life performance across the US business, with actionable insights.
• Act as the primary performance business partner for US Growth and Finance teams.
• Own the US in-life performance cadence including weekly scorecards and reviews.
• Partner with Growth leaders to evaluate campaign and product performance.
• Provide scenario modelling to influence decision-making.
• Work with Finance to ensure a consistent performance view.
• Support standardization of global frameworks within the US market.
• Translate complex data into clear narratives.
• Collaborate with Product, Marketing, CS, Sales Ops.
• Drive continuous improvement in performance insight quality.
Skills, know-how and experience:
Must have:
• Strong analytical background in SaaS or tech.
• Proven partnering and influencing skills.
• Deep understanding of lifecycle metrics.
• Strong storytelling and communication abilities.
• High proficiency in analytics tools.
• Confident presenter to senior leadership.
Preferred:
• Experience in global organizations.
• Familiarity with recurring revenue KPIs.
Technical/Professional Qualifications:
• Advanced Excel skills (complex formulas, Power Query, pivot tables, scenario modelling, cohort analysis)
• BI & visualization tools (Power BI preferred; Tableau / Looker / Qlik acceptable alternatives)
• Data modelling & metric design, including renewal rate by value, churn, retention cohorts, LTV, and ARR movements
• Strong SQL capability for extracting, joining, and validating data from multiple sources
• Commercial performance reporting, translating data into insights and actions for senior stakeholders
Plenty of perks:
• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings
What it’s like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software
The Customer Growth Performance Manager is responsible for driving deep commercial insight, operational performance understanding, and ongoing in-life analysis across the US portfolio. This role acts as a strategic business partner to US Growth and Finance teams, ensuring the organization has a clear, data-driven understanding of customer behavior, product performance, and progress against budget.
• Deliver detailed deep-dive analysis on in-life performance across the US business, with actionable insights.
• Act as the primary performance business partner for US Growth and Finance teams.
• Own the US in-life performance cadence including weekly scorecards and reviews.
• Partner with Growth leaders to evaluate campaign and product performance.
• Provide scenario modelling to influence decision-making.
• Work with Finance to ensure a consistent performance view.
• Support standardization of global frameworks within the US market.
• Translate complex data into clear narratives.
• Collaborate with Product, Marketing, CS, Sales Ops.
• Drive continuous improvement in performance insight quality.
Skills, know-how and experience:
Must have:
• Strong analytical background in SaaS or tech.
• Proven partnering and influencing skills.
• Deep understanding of lifecycle metrics.
• Strong storytelling and communication abilities.
• High proficiency in analytics tools.
• Confident presenter to senior leadership.
Preferred:
• Experience in global organizations.
• Familiarity with recurring revenue KPIs.
Technical/Professional Qualifications:
• Advanced Excel skills (complex formulas, Power Query, pivot tables, scenario modelling, cohort analysis)
• BI & visualization tools (Power BI preferred; Tableau / Looker / Qlik acceptable alternatives)
• Data modelling & metric design, including renewal rate by value, churn, retention cohorts, LTV, and ARR movements
• Strong SQL capability for extracting, joining, and validating data from multiple sources
• Commercial performance reporting, translating data into insights and actions for senior stakeholders
Plenty of perks:
• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings
What it’s like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software
💡 Quick Summary
Seeking a career-building opportunity? The Customer Growth Performance Manager position is now open for candidates interested in the Remote Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.