Job Description
The Quality Assurance and Training Officer will work closely with the quality assessors,customer service teams,customer service team managers, training team and managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with great customer experience and give feedback to the organization.
Key responsibilities for the role include:
• Implement team goals or objectives
• Supervise, train or guide team members
• Mediate any interpersonal issues
• Inspire and motivate team members
• Provide effective feedback
• Utilize technology effectively
• Be knowledgeable about each team members job role
• Have team calibrations to ensure that each QA Assessor understands the scorecard and speak one language
• Work with the different departments to ensure training, process checks and call insights are done as requested.
• Share and analyse the reports shared by the team to the respective country heads and the relevant stakeholders.
• Work with a call center team manager on any corrective measures that need to be implemented.
• Represent the team performance at meetings by sharing updates,status and giving feedback.
• Look for areas of improvement in order to perform better.
• Work on the role assigned within the QA structure.
• Participates in customer and client listening programs to identify customer needs and expectations.
Key responsibilities for the role include:
• Implement team goals or objectives
• Supervise, train or guide team members
• Mediate any interpersonal issues
• Inspire and motivate team members
• Provide effective feedback
• Utilize technology effectively
• Be knowledgeable about each team members job role
• Have team calibrations to ensure that each QA Assessor understands the scorecard and speak one language
• Work with the different departments to ensure training, process checks and call insights are done as requested.
• Share and analyse the reports shared by the team to the respective country heads and the relevant stakeholders.
• Work with a call center team manager on any corrective measures that need to be implemented.
• Represent the team performance at meetings by sharing updates,status and giving feedback.
• Look for areas of improvement in order to perform better.
• Work on the role assigned within the QA structure.
• Participates in customer and client listening programs to identify customer needs and expectations.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Loyalty Executive|| Bihar| India position is now open for candidates interested in the Customer Care Executive sector. This role in Patna, Bihar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
