Job Description
Full job description
Play a key role within Centralised Energy Services (CES)
Support the end-to-end customer journey across Hot Water and Embedded Networks
Melbourne based
Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.
About the Role
The Customer Operations Administrator plays a key role within Centralised Energy Services (CES), supporting the end-to-end customer journey across Hot Water and Embedded Networks. Working closely with internal teams and external stakeholders, this role is responsible for managing customer communications, maintaining accurate standing data, supporting planned outages, and managing inbound and outbound operational enquiries. You’ll be part of a supportive operations team, focused on data integrity, compliance, continuous improvement, and delivering a strong customer experience.
Key Responsibilities
Manage CES shared inboxes and support the resolution of complex customer enquiries and escalations
Coordinate outbound Life Support customer notifications in line with regulatory requirements
Maintain accurate Hot Water and Embedded Network standing data within Kraken
Liaise with internal stakeholders including Retail Operations, Risk, Compliance and Legal to resolve issues
Engage with external stakeholders such as Owners Corporations, Building Managers and management companies
Support reporting, data analysis, quality checks and continuous improvement initiatives
About You
You’re organised, customer-focused and comfortable working in a fast-paced operational environment. You enjoy working with data, collaborating across teams, and taking ownership of issues through to resolution.
You’ll bring:
Strong data management and analytical skills
Experience working across multiple stakeholders and managing competing priorities
Clear written and verbal communication skills
A proactive mindset with a focus on continuous improvementAbility to work effectively both independently and as part of a team
A strong commitment to customer outcomes and compliance
For more information, please contact Katrina Spence - ., quote Requisition ID 89305 or apply now.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and ******* testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Play a key role within Centralised Energy Services (CES)
Support the end-to-end customer journey across Hot Water and Embedded Networks
Melbourne based
Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.
About the Role
The Customer Operations Administrator plays a key role within Centralised Energy Services (CES), supporting the end-to-end customer journey across Hot Water and Embedded Networks. Working closely with internal teams and external stakeholders, this role is responsible for managing customer communications, maintaining accurate standing data, supporting planned outages, and managing inbound and outbound operational enquiries. You’ll be part of a supportive operations team, focused on data integrity, compliance, continuous improvement, and delivering a strong customer experience.
Key Responsibilities
Manage CES shared inboxes and support the resolution of complex customer enquiries and escalations
Coordinate outbound Life Support customer notifications in line with regulatory requirements
Maintain accurate Hot Water and Embedded Network standing data within Kraken
Liaise with internal stakeholders including Retail Operations, Risk, Compliance and Legal to resolve issues
Engage with external stakeholders such as Owners Corporations, Building Managers and management companies
Support reporting, data analysis, quality checks and continuous improvement initiatives
About You
You’re organised, customer-focused and comfortable working in a fast-paced operational environment. You enjoy working with data, collaborating across teams, and taking ownership of issues through to resolution.
You’ll bring:
Strong data management and analytical skills
Experience working across multiple stakeholders and managing competing priorities
Clear written and verbal communication skills
A proactive mindset with a focus on continuous improvementAbility to work effectively both independently and as part of a team
A strong commitment to customer outcomes and compliance
For more information, please contact Katrina Spence - ., quote Requisition ID 89305 or apply now.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and ******* testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Operations Administrator position is now open for candidates interested in the Retail & Wholesale sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
