Job Description
Location
Tempe NSW 2044
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Annual leave
Uniform provided
Full job description
Job ID: 299824
Date posted: 19/07/2026
Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards:
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
This role is Permanent Full-time, 76 hrs/fortnight.
Applications close Friday 15 August 2026
You must have the availability to work a rotating roster with a mix of day and evening shifts between the hours of 8am and 10pm. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
About this work area As Customer Operations Manager your responsibilities will include:
Securing operational excellence and a customer friendly, efficient and cost-effective execution of the payment and returns processes.
Lead, coach and develop your team of Customer Co-workers and Team Leaders, building competence and high performance, identifying talent, and securing succession
Lead a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey.
Proactively share customer insights for business and customer experience improvements.
Analyse customer related financial KPIs and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers - including accountability of the customers and compensations budget.
Implement the global solutions, services and tools that support the daily operations within the customer function
Provide family friendly environment that converts more visitors to happy customers
As Customer Operations Manager you are/have:
Experience building a high performing team and securing succession. You resonate with the IKEA values and lead by example, supporting and developing your team with a continuous improvement mindset.
Experiencing influencing stakeholders and leading a customer-centric culture.
Experience leading the business through your people and securing operational excellence with flexibility, simplicity, and speed.
Able to be adaptable in a constantly changing, fast-paced retail environment.
A highly developed skillset in analysing data, being able to derive insights, identify pain points, create solutions, and influence across the business to drive customer satisfaction.
Strong communication and a highly collaborative approach.
Able to effectively create and execute action plans that deliver business results.
We need people like you At IKEA, work is so much more than a job. Come join us!
Tempe NSW 2044
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Annual leave
Uniform provided
Full job description
Job ID: 299824
Date posted: 19/07/2026
Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards:
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
This role is Permanent Full-time, 76 hrs/fortnight.
Applications close Friday 15 August 2026
You must have the availability to work a rotating roster with a mix of day and evening shifts between the hours of 8am and 10pm. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
About this work area As Customer Operations Manager your responsibilities will include:
Securing operational excellence and a customer friendly, efficient and cost-effective execution of the payment and returns processes.
Lead, coach and develop your team of Customer Co-workers and Team Leaders, building competence and high performance, identifying talent, and securing succession
Lead a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey.
Proactively share customer insights for business and customer experience improvements.
Analyse customer related financial KPIs and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers - including accountability of the customers and compensations budget.
Implement the global solutions, services and tools that support the daily operations within the customer function
Provide family friendly environment that converts more visitors to happy customers
As Customer Operations Manager you are/have:
Experience building a high performing team and securing succession. You resonate with the IKEA values and lead by example, supporting and developing your team with a continuous improvement mindset.
Experiencing influencing stakeholders and leading a customer-centric culture.
Experience leading the business through your people and securing operational excellence with flexibility, simplicity, and speed.
Able to be adaptable in a constantly changing, fast-paced retail environment.
A highly developed skillset in analysing data, being able to derive insights, identify pain points, create solutions, and influence across the business to drive customer satisfaction.
Strong communication and a highly collaborative approach.
Able to effectively create and execute action plans that deliver business results.
We need people like you At IKEA, work is so much more than a job. Come join us!
💡 Quick Summary
Seeking a career-building opportunity? The Customer Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Tempe offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
