Job Description
Linkedin
Customer Operations Specialist
Linkedin • Jodhpur, Rajasthan • via Jooble
23 hours ago
Full–time
Apply on Jooble
Job description
Job Title: Sr. Executive - Customer Operations
Job Location: Gurgaon
Job Role:
• Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
• Attend and acknowledge each customer call/mail
• Responsible to create and manage Karix build products and services
• Collect all the required information as per the checklist
• Perform basic level troubleshooting for resolving customer issues
• Collaborate in investigating issue during escalations
• Assist in resolution of technical/non-technical issues faced by customers.
• Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
• Ensure 100% adherence to Provisioning processes: a. Time accounting
• Ticket management
• Review of backlogs owned on a shift basis so as to make them close to zero.
• Review of owned incidents that are completed and need to be closed.
• Follow-up with customers on the solution provided.
• Review customer feedback with a view to improving and enhancing support quality
• Replicate, test and resolve incidents that were logged by customers
• Ensure proactive communication on the known actions or events
Requirements
• BCA, B.Sc (Computer Science), Diploma in Computer Science, B.E./B.Tech Graduate
• 4 to 5 years of relevant experience in
Customer Operations Specialist
Linkedin • Jodhpur, Rajasthan • via Jooble
23 hours ago
Full–time
Apply on Jooble
Job description
Job Title: Sr. Executive - Customer Operations
Job Location: Gurgaon
Job Role:
• Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
• Attend and acknowledge each customer call/mail
• Responsible to create and manage Karix build products and services
• Collect all the required information as per the checklist
• Perform basic level troubleshooting for resolving customer issues
• Collaborate in investigating issue during escalations
• Assist in resolution of technical/non-technical issues faced by customers.
• Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
• Ensure 100% adherence to Provisioning processes: a. Time accounting
• Ticket management
• Review of backlogs owned on a shift basis so as to make them close to zero.
• Review of owned incidents that are completed and need to be closed.
• Follow-up with customers on the solution provided.
• Review customer feedback with a view to improving and enhancing support quality
• Replicate, test and resolve incidents that were logged by customers
• Ensure proactive communication on the known actions or events
Requirements
• BCA, B.Sc (Computer Science), Diploma in Computer Science, B.E./B.Tech Graduate
• 4 to 5 years of relevant experience in
💡 Quick Summary
Seeking a career-building opportunity? The Customer Operations Specialist position is now open for candidates interested in the Health Jobs sector. This role in Jodhpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.