Job Description
Customer Programs Lead
509512
Brisbane, QLD, Australia
Max Term
24 month, full-time, maximum-term contract (with strong possibility for a permanent role before the contract finishes). You will still be eligible for annual leave, personal leave/sick leave and all our wonderful travel benefits
Brisbane based (hybrid environment, minimum 3 days in the office)
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing
This is an exciting, newly created position to drive the delivery of complex, high impact customer programs that help build Australia’s most-loved airline. The role will support business teams with project scoping of customer initiatives (including business case development), lead implementation planning and delivery, define and track key project metrics and milestones, identify and manage project risks. The role will require strong partnerships across various business and technology teams, co-ordinating diverse, cross functional teams to deliver against agreed outcomes.
509512
Brisbane, QLD, Australia
Max Term
24 month, full-time, maximum-term contract (with strong possibility for a permanent role before the contract finishes). You will still be eligible for annual leave, personal leave/sick leave and all our wonderful travel benefits
Brisbane based (hybrid environment, minimum 3 days in the office)
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing
This is an exciting, newly created position to drive the delivery of complex, high impact customer programs that help build Australia’s most-loved airline. The role will support business teams with project scoping of customer initiatives (including business case development), lead implementation planning and delivery, define and track key project metrics and milestones, identify and manage project risks. The role will require strong partnerships across various business and technology teams, co-ordinating diverse, cross functional teams to deliver against agreed outcomes.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Programs Lead position is now open for candidates interested in the Customer Care Executive sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
