Customer Programs Manager.
Job details
Job description, work day and responsibilities
Location
Remote - United States
Employment Type
Full time
Location Type
Remote
Department
Product Management
Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech.
Skyflow is headquartered in Palo Alto, California and was founded in 201+. For more information, visit www.skyflow.com or follow on X and LinkedIn.
About the role:
As a Customer Programs Manager, you are responsible for orchestrating the implementation of Skyflow’s most important Customers. You will manage the end-to-end delivery from contract signing through successful Go-Live, acting as the main point of contact for customers. This goes beyond managing standard implementations, and you will steward bespoke implementations with Product Managers and Solutions Architects, and manage relationships with strategic enterprise Customers. We enable Customers in their journey of protecting and governing sensitive data by demonstrating and validating how the Skyflow Privacy Vault and Privacy API uniquely enable agility while ensuring trust and compliance.
The ideal candidate is highly organized, can manage competing priorities, understands data architecture, and can communicate effectively with technical and non-technical audiences. If you love continuous improvement, are inspired by the challenges of customer implementations, and want to work in a fast-paced environment that will pave the way for the future, then we invite you to learn more about Skyflow and the implementation team!
You have:
7+ years of technical experience working on SaaS technology platforms
3+ years of experience in customer-facing roles
A Passion for the Customer and Continuous Improvement
Excellent analytical and problem-solving skills with a history of being hands-on, and detail-oriented
Experience operating autonomously across multiple teams, as well as demonstrating critical thinking and thought leadership
Ability to effectively communicate complex technical concepts (Written and Verbal)
Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)
Experience with API-centric development technologies (Experience with both Client-side and Server-Side SDKs)
Experience in ideating solutions and working with technology partners
Experience working with end-users and an ability to articulate their challenges
An ability to execute efficiently in an ambiguous environment
You will:
Drive End-to-End Delivery including planning, implementation & delivery of customer programs across teams and organizations, identifying and mitigating risks, as well as managing dependencies and optimizing resources
Cultivate a cohesive and aligned program team
Identify and communicate program processes and operating model
Work with Product, Engineering, and Solutions Engineering to coordinate, prioritize and deliver Customer Programs at scale
Lead continuous-improvement for implementation process across teams
Articulate program goals, desired outcomes, risks/issues and mitigation plan leadership
Proactively identify and remove obstacles that are preventing team progress
Ensure visibility to, and celebrations around team successes
Assist with designing and building the best solution
Gain a deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in Customer organizations.
Become an expert in Data Privacy and “privacy by design” architectural approaches across industry segments.
Consistently achieve successful results, even under tough circumstances
Show adaptability when faced with gaining support from varying audiences
Benefits:
Work from home expense (U.S., Canada, and Australia)
Excellent Health, Dental, and Vision Insurance Options (Varies by Country)
Vanguard 401k
Flexible Paid Time Off (Unlimited)
Generous Equity
At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, ****** orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.
Company address
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Offer ID: #1128557,
Published: 1 week ago,
Company registered: 3 months ago
