Job Description
Contract: Cheshire East Highways
Location: Congleton
Contract Type: Permanent
Cheshire East Highways (CEH) is seeking an enthusiastic and proactive individual to join our Customer & Quality team. You’ll play a key role in ensuring high-quality, timely and professional correspondence, supporting teams across the contract to meet performance standards.
You’ll also help drive continuous improvement by carrying out audits, developing improvement plans, and delivering training and coaching to strengthen communication standards. Alongside this, you’ll manage key systems including the Correspondence Register and Customer Service Portal, ensuring clear visibility and accurate, up-to-date information.
This is a great opportunity for someone keen to influence change, shape how we communicate with stakeholders, and develop their skills within a supportive team.
The Role
Draft accurate, high-quality responses to FOI/EIR requests, formal complaints, MP correspondence, and enquiries on behalf of senior leaders, using information provided by the relevant service teams.
Support the smooth management of all correspondence by maintaining an accurate register and generating clear, insightful reports that help drive visibility and improvement.
Maintain standard response templates and wording to keep our communications clear, consistent, and impactful.
Collaborate with the Communications team to ensure consistent, high-quality messaging across all platforms, including the website, Customer Contact Centre and social media.
Lead and conduct internal audits that assess customer related processes across the contract, helping to drive a culture of continuous improvement.
About You
Excellent written and oral communications skills
A*-C / 4-9 GCSE in English
Competent in the use of basic Microsoft systems: Word, Outlook, Excel, PowerPoint, Teams
Benefits
At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That’s why you will always be given the opportunity to utilise your expertise and develop your career.
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
In return for your hard work you will receive:
Sick Pay
Competitive salary
Opportunity to purchase up to 5 days extra leave
A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc
Life Assurance
Employee Assistance Programme
Pension scheme
The Company
We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.
If you require further details, please contact our Recruitment Team on 0330XXXXXX or e-mail them on [email protected]. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you
Location: Congleton
Contract Type: Permanent
Cheshire East Highways (CEH) is seeking an enthusiastic and proactive individual to join our Customer & Quality team. You’ll play a key role in ensuring high-quality, timely and professional correspondence, supporting teams across the contract to meet performance standards.
You’ll also help drive continuous improvement by carrying out audits, developing improvement plans, and delivering training and coaching to strengthen communication standards. Alongside this, you’ll manage key systems including the Correspondence Register and Customer Service Portal, ensuring clear visibility and accurate, up-to-date information.
This is a great opportunity for someone keen to influence change, shape how we communicate with stakeholders, and develop their skills within a supportive team.
The Role
Draft accurate, high-quality responses to FOI/EIR requests, formal complaints, MP correspondence, and enquiries on behalf of senior leaders, using information provided by the relevant service teams.
Support the smooth management of all correspondence by maintaining an accurate register and generating clear, insightful reports that help drive visibility and improvement.
Maintain standard response templates and wording to keep our communications clear, consistent, and impactful.
Collaborate with the Communications team to ensure consistent, high-quality messaging across all platforms, including the website, Customer Contact Centre and social media.
Lead and conduct internal audits that assess customer related processes across the contract, helping to drive a culture of continuous improvement.
About You
Excellent written and oral communications skills
A*-C / 4-9 GCSE in English
Competent in the use of basic Microsoft systems: Word, Outlook, Excel, PowerPoint, Teams
Benefits
At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That’s why you will always be given the opportunity to utilise your expertise and develop your career.
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
In return for your hard work you will receive:
Sick Pay
Competitive salary
Opportunity to purchase up to 5 days extra leave
A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc
Life Assurance
Employee Assistance Programme
Pension scheme
The Company
We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.
If you require further details, please contact our Recruitment Team on 0330XXXXXX or e-mail them on [email protected]. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you
💡 Quick Summary
Seeking a career-building opportunity? The Customer & Quality Officer position is now open for candidates interested in the Customer Care sector. This role in Congleton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
