Customer Relations Consultant

Attention Customer-Focused Professionals, your search for a role with purpose is over.

Soon, you will be stepping into a position where you do not just assist families. You help students and parents navigate their educational journey with confidence.

The atmosphere is supportive, ambitious, and rewards those who can build trust, resolve issues, and deliver outstanding experiences. Bring your drive, empathy, and passion for helping others because your next career chapter starts here.

About Us

Art of Smart is an award-winning Australian education company that has been supporting students in Years K–12 for over 15 years. Through one-on-one tutoring, online classes, and on-campus programs, we have helped thousands of families navigate school with confidence.

Our mission is simple. We help students not only succeed academically but also build the skills and confidence they need for life after school.

Employee Benefits You Will Enjoy

A customer-focused role handling warm inbound enquiries with no cold calling
A fully remote position where you can work from home and save time on commuting
Genuine flexibility to balance work with life commitments. This could be school drop offs and pick ups, attending an appointment, fitting study around your hours, or simply enjoying more time for yourself
Regular part-time hours across Monday to Friday, giving you structure with room to adapt when needed
Employee discounts on our educational packages for your family
Training and development to set you up for long-term success
A supportive, ambitious team where your contributions are recognised and celebrated
Competitive hourly rate of $27 to $32 per hour depending on experience
What It Takes to Be a Customer Relations Consultant with Impact

You are a natural communicator who thrives on building trust and rapport over the phone and via email
You have at least 3 years of experience in customer service, administration, or a client-facing role
You are motivated by delivering exceptional customer experiences and understand how to resolve enquiries efficiently and empathetically
You are organised, methodical, and confident managing a high volume of enquiries
You are tech-savvy and quick to learn new platforms and systems
Above all, you are motivated by knowing your work makes a real difference for students and families
How You Will Support Families

Guide parents through their child’s learning needs and recommend the right tutoring and mentoring programs
Manage a high volume of inbound calls and emails while keeping records accurate in our CRM
Build strong customer relationships that last beyond the first contact
Resolve enquiries and issues promptly, ensuring every family feels supported and informed
Play a key role in helping students access the education they need to thrive
Hours and Shifts

We are hiring two Customer Relations Consultants

Morning Shift: 20 to 25 hours per week across Monday to Friday
Afternoon and Evening Shift: 20 to 25 hours per week across Monday to Friday, starting later in the day and covering evening enquiries
Both roles are fully remote and part-time, giving you stability along with the flexibility to balance work and life.

Your next customer relations success story starts here.

Apply now and tell us which shift you are applying for and why you would be the right fit for this role.

Job Type: Part-time

Pay: $27.00 – $32.00 per hour

Expected hours: 20 – 25 per week

Benefits:

Employee discount
Work from home
Experience:

Customer service: 3 years (Required)
Sales administration: 3 years (Required)
Work Authorisation:

Australia (Required)casual fashion that defines weekday to weekend dressing.

If you’re passionate about fashion and enjoy empowering people to express their personal style, you’ll thrive in our authentic and inclusive brand environment.

WHAT'S IN IT FOR YOU?
Up to 50% off new season product range
Clear career pathway towards future leadership opportunities
Incentive rewards for your sales and KPI achievements
On-the-job learning and development
Monthly & seasonal bonus potential
Supportive team culture and environment
Employee Referral Program – be rewarded for referring great new people to our team
ABOUT THE ROLE
Create a memorable and seamless experience with every customer interaction
Maintain presentation standards through visual merchandising, stock management and cleaning
Process customer transactions on the point-of-sale system.
Exceed sales targets and business key performance indicators
Provide styling advice and support in fitting rooms.
WHAT WE’RE LOOKING FOR:
Experience in a similar fashion retail role with a strong sense of personal style.
Demonstrated experience using a point-of-sale system
An eye for detail, with a passion for styling and Visual Merchandising.
Exceptional verbal and written communication skills.
Exposure to large stock volumes and stock management.

ABOUT US:
Unison is for those who embrace the notion of a confident and effortless dressed - up - casual. We edit the season and own the must have fashion looks for weekday to weekend dressing. Unison delivers a brand experience that is inclusive, authentic, and trusted. We understand what’s having a moment, where the best new ideas are coming from and what’s truly stylish welcome to the conversation.

If you love fashion and want to empower people to define their personal style, we want to hear from you. APPLY NOW!

To learn more and see all job listings, visit: https://unisonlabel.com/careers

ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & FINE-DAY.