Job Description
Join Vestas the global leader in sustainable energy solutions as a Commercial Asset Manager in our Customer Relations team based in Melbourne.
We're looking for customer-focused professionals with engineering backgrounds who are ready to bring their technical expertise and commercial acumen to the forefront of the wind energy revolution.
As a Customer Relationship Advisor you will lean on your commercial asset management experience to work with our clients to ensure all wind turbines are functioning at full capability and achieving agreed KPI’s. You will have a portfolio of clients spread across wind farms throughout Australia and New Zealand, growing trust and becoming a valued source of innovation.
Along with a passionate and supportive team of peers, the successful candidate will work closely with the various service operations departments at Vestas building strong and fruitful relationships internally and externally.
This is a fantastic opportunity to join a business that truly values their staff and works towards building careers in the world of renewable energy.
If you're passionate about optimizing asset performance, driving value through data and strategy, and making a tangible impact on the planet this is your moment.
Your next career move starts here! Let’s build a greener tomorrow together.
Responsibilities:
Contractual Knowledge; Meet and exceed "Guarantee levels" with our KPI tracker
Review on scope creep on obligatory services and proactively manage customer and operational expectations
Periodical meetings with customers. Handling customer queries and managing loyalty base for repeat order as "Brand Promoters"
Lead the inter-department ticketing mechanism, for meeting committed timelines to Customers
Track financial efficiency of the assigned Service Contracts and mitigate the Contract risks
Manage receivables
Upselling on ongoing technological features
Empower and drive "Commercialize the Operations" by extending the support to operational teams.
Build and maintain relationships with existing and new customers, leveraging customer development to ensure renewals of Service contracts
Ability to be accountable for complex contractual discussions including settlements and ensure commercial opportunities are evaluated for conclusions.
Assist the commercial department in the negotiation of new Service Contracts, amendments, and service quotations
Oversee the process for resolving technical open cases by maintaining consistent communication and close cooperation with the Product Support Department
Control project billing plan including adequate invoicing of variables, bonuses and penalties
Ensure correct information in SAP and Sales Force related to the Contract
Responsible for contract availability monthly monitoring and negotiation with customers related to the production period
Manage customer communications to facilitate recovery efforts
Qualifications
5+ years of Commercial / Customer focused experience, preferably on heavy and complex industrial segment.
Mechanical or Electrical Engineering Graduate OR Diploma Holder
Commercial Qualification
Business Administration studies is value added.
Competencies
Ability to be accountable for complex contractual discussions including settlements and ensure commercial opportunities are evaluated for conclusions
Owning the overall contract performance and ensuring follow-up on obligations, both Vestas and customer obligations
Handling "Customer expectations" and aligning to Vestas’ process flow
Customer relationship skills
Manage customer meetings
Contract interpretation and track the progress
Upselling and transactional skills
Basic financial knowledge
Voice of Vestas to our customer
Our Benefits
Join the World's Leading Wind Energy Solutions Provider
Excellent Career Development opportunities both Nationally and Globally
A workplace that embraces Diversity and Inclusion
Flexible workplace arrangements
Market Leading 18 weeks Paid Primary Carers Leave
3 weeks Paid Secondary Carers Leave
Employee Assistance Program
Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely on professional experience, education, and relevant skills. To support a fair recruitment process, please remove any photos, dates of birth or graduation dates, gender pronouns, marital status, or other personal details not relevant to the role, before submitting your CV/resume. Please keep your CV/resume focused on work and educational details, and the necessary information that we contact you (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
We're looking for customer-focused professionals with engineering backgrounds who are ready to bring their technical expertise and commercial acumen to the forefront of the wind energy revolution.
As a Customer Relationship Advisor you will lean on your commercial asset management experience to work with our clients to ensure all wind turbines are functioning at full capability and achieving agreed KPI’s. You will have a portfolio of clients spread across wind farms throughout Australia and New Zealand, growing trust and becoming a valued source of innovation.
Along with a passionate and supportive team of peers, the successful candidate will work closely with the various service operations departments at Vestas building strong and fruitful relationships internally and externally.
This is a fantastic opportunity to join a business that truly values their staff and works towards building careers in the world of renewable energy.
If you're passionate about optimizing asset performance, driving value through data and strategy, and making a tangible impact on the planet this is your moment.
Your next career move starts here! Let’s build a greener tomorrow together.
Responsibilities:
Contractual Knowledge; Meet and exceed "Guarantee levels" with our KPI tracker
Review on scope creep on obligatory services and proactively manage customer and operational expectations
Periodical meetings with customers. Handling customer queries and managing loyalty base for repeat order as "Brand Promoters"
Lead the inter-department ticketing mechanism, for meeting committed timelines to Customers
Track financial efficiency of the assigned Service Contracts and mitigate the Contract risks
Manage receivables
Upselling on ongoing technological features
Empower and drive "Commercialize the Operations" by extending the support to operational teams.
Build and maintain relationships with existing and new customers, leveraging customer development to ensure renewals of Service contracts
Ability to be accountable for complex contractual discussions including settlements and ensure commercial opportunities are evaluated for conclusions.
Assist the commercial department in the negotiation of new Service Contracts, amendments, and service quotations
Oversee the process for resolving technical open cases by maintaining consistent communication and close cooperation with the Product Support Department
Control project billing plan including adequate invoicing of variables, bonuses and penalties
Ensure correct information in SAP and Sales Force related to the Contract
Responsible for contract availability monthly monitoring and negotiation with customers related to the production period
Manage customer communications to facilitate recovery efforts
Qualifications
5+ years of Commercial / Customer focused experience, preferably on heavy and complex industrial segment.
Mechanical or Electrical Engineering Graduate OR Diploma Holder
Commercial Qualification
Business Administration studies is value added.
Competencies
Ability to be accountable for complex contractual discussions including settlements and ensure commercial opportunities are evaluated for conclusions
Owning the overall contract performance and ensuring follow-up on obligations, both Vestas and customer obligations
Handling "Customer expectations" and aligning to Vestas’ process flow
Customer relationship skills
Manage customer meetings
Contract interpretation and track the progress
Upselling and transactional skills
Basic financial knowledge
Voice of Vestas to our customer
Our Benefits
Join the World's Leading Wind Energy Solutions Provider
Excellent Career Development opportunities both Nationally and Globally
A workplace that embraces Diversity and Inclusion
Flexible workplace arrangements
Market Leading 18 weeks Paid Primary Carers Leave
3 weeks Paid Secondary Carers Leave
Employee Assistance Program
Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely on professional experience, education, and relevant skills. To support a fair recruitment process, please remove any photos, dates of birth or graduation dates, gender pronouns, marital status, or other personal details not relevant to the role, before submitting your CV/resume. Please keep your CV/resume focused on work and educational details, and the necessary information that we contact you (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Advisor position is now open for candidates interested in the Operations Executive Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.